Why is my E5 575 randomly shutting down?

Truckerdave66
Truckerdave66 Member Posts: 3 New User
edited August 2023 in 2018 Archives
Since day 1 of owning this machine it has randomly shut down, sometimes after only 10 minutes of use. It isnt an over worked machine, so no overheating. It is 14 months old now, it went back to Acer at 11 months under warranty, they informed me there was no fault, even though it continues to randomly shut down. Does anyone else have this issue? Has anyone found a cure for this issue?

Answers

  • JackE
    JackE ACE Posts: 45,192 Trailblazer
    If you leave it running in Windows with the screen on but don't use, move or otherwise touch it, does it still shutdown. Jack E/NJ

    Jack E/NJ

  • Truckerdave66
    Truckerdave66 Member Posts: 3 New User
    Don't know to be honest, I shut it down when I've done with it. It's not hibernating, if that's your train of thought.
  • JackE
    JackE ACE Posts: 45,192 Trailblazer
    No, not my train of thought. You see, there's a safety switch on the mainboard that is sometimes triggered by pressure or lack thereof on the case. If you're typing away or using the touchpad you might accidentally activate the safety switch and the machine will either turn off or reboot. So my  question remains, if you leave it running (no sleep, no hibernate) in Windows with the screen on and desktop show but don't use, move or otherwise touch it, does it still shutdown? The fix is simple but requires opening the case. Probably not worth doing this if it shuts off without even touching the laptop. Jack E/NJ  

    Jack E/NJ

  • Truckerdave66
    Truckerdave66 Member Posts: 3 New User
    Yes, just put it down for a second and it will shut off, don't have to be typing.
  • JackE
    JackE ACE Posts: 45,192 Trailblazer
    edited April 2018
    OK. Then just put the laptop down on a table with the lid opened up. Then carefully press the power button only to turn it back on. Don't move, lift up, put down, touch or otherwise breathe on the laptop after pressing the power button. Does it stay on then? Jack E/NJ

    Jack E/NJ

  • ZWalpole
    ZWalpole Member Posts: 2 New User
    Would this be a similar issue for the Aspire?  I have been trying to negotiate with Acer regarding a refund for my 2 month old Aspire as if it is unplugged it shuts down, regardless of being touched.  No issues if plugged in.  Acer refusing to assist.
  • JackE
    JackE ACE Posts: 45,192 Trailblazer
    @ZWalpole Probably not the same issue. Depending on your model number, there may be a battery reset hole on the bottom. Insert a paper clip into the hole for about 5 seconds to reset the battery. If it doesn't work, get your machine's serial number id (SNID). Then go here https://www.acer.com/ac/en/AU/content/service-contact  to  arrange for warranty service because it's probably too late to try to get a vendor refund. Jack E/NJ 

    Jack E/NJ

  • EvaPer
    EvaPer Member Posts: 1 New User
    My acer aspire f15 restarts randomly can do it once every two days or twice a day. Ha left the laptop with the seller and they cant find any problem. Anyone else?
  • JackE
    JackE ACE Posts: 45,192 Trailblazer
    @EvaPer Does it randomly restart or shutoff or both? Jack E/NJ

    Jack E/NJ

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