Acer Travelmate Spin B118-RN - Kernel Power 41 (63) Crash

kingscore
kingscore Member Posts: 10 New User
edited November 2023 in 2018 Archives
New System buyed end 2017.
Win10 with SSD 
New Reinstall Win10 with Acer Tool
The Crash comes 2-3 in one Day or sometings 1 Week without Crash.
New Drivers checked , all Okay.
What can i do ?

Event Log.

-System
-Provider
Name]Microsoft-Windows-Kernel-Power
Guid]{331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID41
Version6
Level1
Task63
Opcode0
Keywords0x8000400000000002
-TimeCreated
SystemTime]2018-04-01T07:45:33.889955800Z
EventRecordID4554
Correlation
-Execution
ProcessID]4
ThreadID]8
ChannelSystem
ComputerDESKTOP-8NR316E
-Security
UserID]S-1-5-18
-EventData
BugcheckCode0
BugcheckParameter10x0
BugcheckParameter20x0
BugcheckParameter30x0
BugcheckParameter40x0
SleepInProgress0
PowerButtonTimestamp0
BootAppStatus0
Checkpoint0
ConnectedStandbyInProgressfalse
SystemSleepTransitionsToOn0
CsEntryScenarioInstanceId0
BugcheckInfoFromEFItrue
CheckpointStatus0

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    kingscore 

    I would suggest you to follow these steps and run the System Maintenance troubleshooter:

    Open Control panelClick on Troubleshooting. Click View all on the left pane of the screen.
    In the list of options, click on System Maintenance. Click Next and follow the on-screen instructions.

    After System Maintenance troubleshooter >
    Right-click My Computer, and then click Properties. Click Advanced system settings.
    Click the Advanced tab. In the Startup and Recovery section, click Settings.
    Click to clear the Automatically restart check box.

    Open device manager and check for devices with exclamation mark. Also, check the current BIOS version of your device.

    Let us know the status of the issue. If you need further assistance, please post back. We will be glad to help you.

    Hit 'Like' if you find the answer helpful!   

    Click on 'Yes' if the comment answers your question!

  • kingscore
    kingscore Member Posts: 10 New User
    i have checked all your helps, the "Click to clear the Automatically restart check box" i have disable for 2 month ago.
    Bios Version is 1.03 showd on Acer Control Center.
    on 30.04.2018 i installed Windwos 10 Update "
    2018-03 Kumulatives Update für Windows 10 Version 1709 für x64-basierte Systeme (KB4089848)" and my System crashed 5 times. now i delete the update and hope i get a crash only once a week.
  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    kingscore 

    You may update the BIOS version to V1.10 from Acer support website.
    https://www.acer.com/ac/en/US/content/support-product/7232?b=1
    Upgrading your system BIOS incorrectly could harm your Acer product. Please proceed with caution. make sure that you keep the charger plugged in during BIOS update.
    Also, try installing 
    Dynamic Platform and Thermal Framework Driver and Intel Trusted Execution Engine Interface Driver


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!


  • kingscore
    kingscore Member Posts: 10 New User
    which file must i use ? i see 7 updates on the button "Bios" from your link, thanks
  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    kingscore 

    Update the BIOS version to V1.10  (5.2 MB) Download

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • kingscore
    kingscore Member Posts: 10 New User
    done, i have download and install , after reboot and 2 minutes wait i now have version 1.10 on acer control center showed
  • kingscore
    kingscore Member Posts: 10 New User
    do you have direct links to download "Dynamic Platform and Thermal Framework Driver and Intel Trusted Execution Engine Interface Driver"
    i will thank you very much for your help
    greetings 
  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    kingscore said:
    do you have direct links to download "Dynamic Platform and Thermal Framework Driver and Intel Trusted Execution Engine Interface Driver"
    i will thank you very much for your help
    greetings 
    Dynamic Platform and Thermal Framework Driver Download
    Intel Trusted Execution Engine Interface Driver  Download

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • kingscore
    kingscore Member Posts: 10 New User
    now i have the same crashes with kernel power 41 (63) error
    any ideas ?
  • padgett
    padgett ACE Posts: 4,532 Pathfinder
    edited April 2018
    Are you using a UPS ? Are you having power spikes or dropouts ? Since you have tried everything else. Your power is 240vac ?
  • kingscore
    kingscore Member Posts: 10 New User
    i only used without power, only used accu if the crashes comes
  • kingscore
    kingscore Member Posts: 10 New User
    after i de-installed win 10 update "1709 Windows 10 Creator Update"  i dont have kernel error in last days.
    i disable update win 10 functions . but i want to make update , what can i do now ???
    thanks
  • kingscore
    kingscore Member Posts: 10 New User
    Any help here again ?

    After I installed " Windows 10 1709 Fall Creator Update" my Acer Travelmate Spin b118 crashed often to kernel power 41 63 error.
    If i de-installed the update my Laptop is without Errors.

    Any other User here have the Problem?
    Is there any Acer Support Patch for this Problem?

    I do all the Steps i write in other Postings here

    Thanks