Factory reset help

Brittany1014
Brittany1014 Member Posts: 1 New User
edited November 2023 in 2018 Archives
factory reset my acer aspire one model A260. When it boots up it says setup is preparing your computer for first use but then an error message pops up. The error message states that the computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click "OK" to restart the computer, and then restart the installation. Fairly simple you would think but I have tried pushing "OK" a number of times but this same error keeps coming up. This was my step mom's computer is why I'm reseting it. She has passed on and I'm keeping this for myself if I can get it to work again. Someone please help. 

Answers

  • Alexis1685
    Alexis1685 Member Posts: 2 New User
    Did you ever figure out how to fix this? I’m having the same problem 
  • JackE
    JackE ACE Posts: 45,186 Trailblazer
    Press and hold the power button for about 5 seconds till the machine completely shuts off. Then turn the machine back on and immediately press and hold the ALT key while tapping the F10 key. A recovery screen should appear. Follow instructions to reset the machine to a factory fresh state. Jack E/NJ

    Jack E/NJ