Can't access Playstore

stuffnsuch
stuffnsuch Member Posts: 15 Troubleshooter
edited November 2023 in 2018 Archives
I have a Chromebook CB5-571 with updated OS Version 64.0.3282.190. When try I access the Playstore it returns to the log-in page.

Best Answers

  • JackE
    JackE ACE Posts: 44,898 Trailblazer
    Answer ✓
    Did you have this issue before the update? Have you tried a re-set yet? Jack E/NJ

    Jack E/NJ

  • JackE
    JackE ACE Posts: 44,898 Trailblazer
    Answer ✓
    There's not much storage capacity on a chromebook. Do you know if your data is stored locally on the chromebook itself or in the "cloud" like google drive? Jack E/NJ


    Jack E/NJ

  • stuffnsuch
    stuffnsuch Member Posts: 15 Troubleshooter
    Answer ✓
    Thanks for all the help, I did the re-sent and all is fine, didn't seem to lose much data at all.

Answers

  • JackE
    JackE ACE Posts: 44,898 Trailblazer
    Answer ✓
    Did you have this issue before the update? Have you tried a re-set yet? Jack E/NJ

    Jack E/NJ

  • stuffnsuch
    stuffnsuch Member Posts: 15 Troubleshooter
    Was not possible until the update, and I'm kinda afraid to try a re-set, won't I lose a lot of data?
    I can sign in on my tablet with no problem.
  • JackE
    JackE ACE Posts: 44,898 Trailblazer
    Answer ✓
    There's not much storage capacity on a chromebook. Do you know if your data is stored locally on the chromebook itself or in the "cloud" like google drive? Jack E/NJ


    Jack E/NJ

  • stuffnsuch
    stuffnsuch Member Posts: 15 Troubleshooter
    Thanks for the info, I am now trying to find out, just what is stored in the memory.
  • padgett
    padgett ACE Posts: 4,532 Pathfinder
    Is there an error message ? Is it a Google store login or the Chromebook login. Did you try using the Guest account and login to the store directly ?
  • stuffnsuch
    stuffnsuch Member Posts: 15 Troubleshooter
    Answer ✓
    Thanks for all the help, I did the re-sent and all is fine, didn't seem to lose much data at all.
  • JackE
    JackE ACE Posts: 44,898 Trailblazer
    Congrats on your success! Jack E/NJ

    Jack E/NJ