Why does my predator helios 300 laptop cannot install predator sense?

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Answers

  • Toyodude
    Toyodude Member Posts: 1 New User
    I had the exact same problem where predator sense wasn't opening only the splash screen was being displayed ,when i opened inlet extreme tuning utility Max core frequency and package temperature were both reading 0 and only CPU utilization was responding. i re flashed my bios and after the computer booted back up and i ran inlet extreme tuning utility again i say that max core frequency and package temperature were responding again. Tried Predator sense again AND BOOM it opened up so give it a try. i re flashed bios version 1.13 let me know how it goes 
  • JorgeSilva
    JorgeSilva Member Posts: 2 New User
    Toyodude said:
    I had the exact same problem where predator sense wasn't opening only the splash screen was being displayed ,when i opened inlet extreme tuning utility Max core frequency and package temperature were both reading 0 and only CPU utilization was responding. i re flashed my bios and after the computer booted back up and i ran inlet extreme tuning utility again i say that max core frequency and package temperature were responding again. Tried Predator sense again AND BOOM it opened up so give it a try. i re flashed bios version 1.13 let me know how it goes
    What is your version of windows? Windows 10 home or Pro?
  • Flame
    Flame Member Posts: 69 Enthusiast WiFi Icon
    Same problem! I send my helios 300 ph317-51 for overheating, they replace coolingsystem and motherboard and now when i try to start Predator sense i got an error. I reinstall the windows(same usb and key) and now when i want to install Predator sense i get a windows ,, Sorry! This computer is not supported" . I download older version and the all predator version i could find on driver site.  Getting same message.
  • imutant99
    imutant99 Member Posts: 3 New User
    I solved it.
    1. Find your drivers on the Acer site.
    2. Click application column, download the app
    3.0 Don't run any other file, run setup.exe ( might be inside any sub-folder )
    3.1 in first run it will remove existing files
    3.2 finish & run again to install the files
    4. There will be a file of type APPXBUNDLE FILE run it ( therest only 1 file of this type in whole package )
    4.1 internet connection is required here, else there will be errors like files not found ( this is the main error )
    4.2 windows will ask whether app should be allowed, allow it.
    Congo, u just install it.
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    Flame said:
    Same problem! I send my helios 300 ph317-51 for overheating, they replace coolingsystem and motherboard and now when i try to start Predator sense i got an error. I reinstall the windows(same usb and key) and now when i want to install Predator sense i get a windows ,, Sorry! This computer is not supported" . I download older version and the all predator version i could find on driver site.  Getting same message.
    Sorry to hear this, please review the following article for more information https://us.answers.acer.com/app/answers/detail/a_id/56373. You need to get in contact with your local Acer support, you can go to our page https://www.acer.com/worldwide/ where you can select the country of your location and under support tab you can find the available service centers and technical support phone numbers.


    Thanks,
    Acer-Manny