BSOD while playing games.

Hari13
Hari13 Member Posts: 17 Troubleshooter
edited November 2023 in 2018 Archives
Hello!
I own an Acer Predator Helios 300 (G3-571). I have been getting BSOD crashes quite frequently, nvlddmkm.sys, dxgkrnl.sys, etc to name a few. My drivers are up to date and Windows 10 is also up to date. Please help me resolve this.

Answers

  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Did this seem to happen suddenly? If yes, around what date? Jack E/NJ

    Jack E/NJ

  • Hari13
    Hari13 Member Posts: 17 Troubleshooter
    This has been happening for me for the past 10 days.
  • Sobe
    Sobe Member Posts: 138 Skilled Fixer WiFi Icon
    Hari13 said:
    Hello!
    I own an Acer Predator Helios 300 (G3-571). I have been getting BSOD crashes quite frequently, nvlddmkm.sys, dxgkrnl.sys, etc to name a few. My drivers are up to date and Windows 10 is also up to date. Please help me resolve this.
    Other than your drivers and Windows 10 update to date, is your bios up to date? 
    Do you have anything plugged in to the laptop? Usb stick, etc..
    Are you using external monitor? 
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    First check for an automatic Win10update "restore point" immediately before the issue began. Jack E/NJ

    Jack E/NJ

  • victorbayas
    victorbayas Member Posts: 13

    Tinkerer

    It seems to be a Nvidia driver related problem, did you installed the drivers from Nvidia website? if the answer is yes try uninstalling them completely with DDU Uninstaller in safe mode after that reboot and let Windows Update install WHQL cerrified drivers.
    You can check a tutorial here https://youtu.be/ZxiLwLCxmkk.