Acer Predator Helios 300 audio is broken (Dolbly Audio)

FIzzwin
FIzzwin Member Posts: 3 New User
edited November 2023 in 2018 Archives
It has constant stuttering and soundcut-off as others has it. I just bought the laptop Yesterday by the way and it has been like this, since I update the drivers from Ge Force Experience.

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Dolby Audio will turn itself off everytime the system connects to VoIP and then you have to re-enable it again. It is isn't a fault in your device. What kind of sluttering you are experiencing?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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    Click on 'Yes' if the comment answers your question!

  • FIzzwin
    FIzzwin Member Posts: 3 New User
    ven98 said:
    Dolby Audio will turn itself off everytime the system connects to VoIP and then you have to re-enable it again. It is isn't a fault in your device. What kind of sluttering you are experiencing?

    Dolby Audio has always been enabled, well I´m not sure the type of stutter,but it sounds broken after like 10min. of using the laptop.
  • JDARRYL
    JDARRYL Member Posts: 3 New User
    FIzzwin said:
    It has constant stuttering and soundcut-off as others has it. I just bought the laptop Yesterday by the way and it has been like this, since I update the drivers from Ge Force Experience.
    I just experience this one too.. I just bought my laptop last Friday and I just received it now and I hear constant stuttering sound when I play my game or play some music. will I ask for replacement for this?