Acer Chromebook 11-CB3 111 Black Screen, tried hard reset but didnt solve it

SeanCooney
SeanCooney Member Posts: 2 New User
edited October 2023 in Chromebooks

I purchased my chromebook nearly two months ago and it was operating fine until four nights ago when I closed the lid for about 5 minutes and when I reopened it the screen is black. It seems to be in constant sleep mode. The blue light is on and it´s fully charged. 
I tried a hard rest but it didnt solve my problem. Can anyone help me please?

[Edited the thread to add issue detail]
«1

Answers

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Are you getting any lights or activity at all? Do you see the charging light come on when you plug in the AC Adapter?


    Could you try holding down ESC and the Refresh Key (like F3) and then hitting the power button?

     

    Cory

  • SeanCooney
    SeanCooney Member Posts: 2 New User
    Yes, all the lights are functioning including the charger light.

    I have already tried holding down the ESC , Refresh key and the power button. But it didn't solve my problem.

    Any other ideas?
  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Unfortunately not Smiley Sad


    I would contact support so they can get that addressed for you.


    Cory

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    Just to be on the safe side, try pressing and holding the power button for 30 seconds or so to make sure it's actually fully powered off, then wait a small while and turn it back on. That will sometimes help when it's hung trying to wake up.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • DBOBH5
    DBOBH5 Member Posts: 2 New User

    I came to this post because I have been having a black screen problem with a newish CB3-111. I was looking to do a hard battery reset, but could not find the supposed pinhole via which to do the reset. Where is it ?

    But I have just tried the Esc,Refresh,Power sequence suggrested and that has worked. Thanks

  • Manxe
    Manxe Member Posts: 2 New User

    Usually this situation will call for re-installing Chrome OS. To do that at this point, you need two Chtomebooks [or box or whatever] but not the same model. And you will need an SD drive or thumb drive of at least 4G capacity. Then get the Chrome Recovery App and follow the instructions here:

     

    https://support.google.com/chromebook/answer/6002417

     

    Note that all the data you stored on your Chromebook will disappear. But you shoulda not put it there in the first place. You shoulda put it in the cloud. They gave you free space, didn't they?! And if you want to srore stuff that only a terrorist should see, then you shoulda used a SD drive.

     

    And when they ask for a model number, it's on the screen, not on the back of the Chromebook. Surprise!!

  • TheBenHoward
    TheBenHoward Member Posts: 1 New User
    I experienced this is exact problem, I originally and thought it could be the systems os but it wasn't because I was able to plug it in to a monitor and it worked fine, I found a temporary solution, at the back of the screen if you hit it (not hard just a tap) in different places it will then turn on but I recommend taking it to someone to have a look at! 
  • padgett
    padgett ACE Posts: 4,532 Pathfinder
    Sounds like a hardware/cable issue. Are all of the screws hand-tight ?
  • beige
    beige Member Posts: 2 New User
    Hi I was just watching a movie then stood up to do something. When I came back my screen was white. I tried the esc, refresh and power button thingy several times but it just gives an exclamation mark and its still white. Please help!!!
  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    Try the long press of the power button, it should force a full power off after a few seconds. Once it's sure to be fully off just turn it on like normal.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    Try doing this.
  • beige
    beige Member Posts: 2 New User
    I tried all and it's still not working 😭☹️
  • Cookie41
    Cookie41 Member Posts: 1 New User
    My acer chrombook 11 has a black screen but I can still hear a tv show I was watching , but I can’t see it. Any suggestions?
  • kerryanne1
    kerryanne1 Member Posts: 1 New User
    i had same problem was watcjing a you tube video and whent on to a black screen i tried to press escape restart and power on nothing i eventually let the battery run down after 15 hours i put charger in and it came back on since rhen this has happened again with black screen so i keep having to let battery die then re charge and thats the only way it works for me its a nuisence but atleast its not broke hope this helps
  • Lebau
    Lebau Member Posts: 1 New User
    billsey said:

    Just to be on the safe side, try pressing and holding the power button for 30 seconds or so to make sure it's actually fully powered off, then wait a small while and turn it back on. That will sometimes help when it's hung trying to wake up.

    Thank you "it Worked", you're the best
  • rhaugen
    rhaugen Member Posts: 1 New User
    Same thing happened to mine as well. Tapping back side fixed it. Figured out it was happening every time we flipped the screen greater than 180, clearly a loose wire or hardware problem. Should have returned the thing to the store right away, don’t know why we didn’t. Now it is dropping the WiFi over and over, also a common problem with this machine as I understand. I doubt I will buy another Acer machine ever again.
  • BrooklynJim
    BrooklynJim Member Posts: 1 New User
    I had the black screen, I took the back of the computer off, jiggled the wire to the screen and put unit back together. That seemed to work for about 5 mins. The unit went black again with the power/battery strength blinking orange and blue. Shut the unit down will try again tomorrow. I'm 2 minutes away from tossing it into my pool.
  • wagz
    wagz Member Posts: 1 New User
    I had this same issue.  Black screen with backlight on.  No resetting or keystrokes worked. I had previously replaced the LCD screen.  It turns out that the connector on the back of the screen went slightly ajar.  The adhesive used to keep that connector in place wasn't good enough the second time around.  I reconnected it and affixed it with packing tape.

    There are few moving parts on this device.  The display connector cable is one of them.  Consider replacing the cable if you have a backlit screen without any display.
  • KellyR511
    KellyR511 Member Posts: 1 New User
    My screen is black, we’ve tried all of the restart suggestions above. When I do the 
    esc, refresh & power it cycles and then comes back on but the screen is super dark. I can make out the google chrome logo but cannot get the screen to get brighter. Any suggestions?
  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    @KellyR511 start a new thread with your issue, it sounds like yours might be just the opposite of what the thread is talking about. In your case it's maybe the backlight that isn't working, since you can see a faint image. Include your full model number, a description of the problem and what steps you might have tried already.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
This discussion has been closed.

Categories