Acer E5 won't turn on without charger/won't charge past 89%

burks
burks Member Posts: 4 New User
edited August 2023 in 2018 Archives

I received my new Acer E5-575-33bm laptop from Amazon yesterday. Sadly, it will not turn on without the charger plugged in. It will also only charge to 89% and not a bit beyond that. Even tried my 90w charger (stock is 45w), same issue.

I did try the battery reset button on the underside. Held it for 10 seconds, waited 5 minutes, and it still will not work right.

Any other ideas? I know I could probably remove the battery but I'm afraid of snapping the thin plastic back and/or voiding the warranty.

Thanks!

Best Answer

  • JackE
    JackE ACE Posts: 45,182 Trailblazer
    Answer ✓
    Seems like a bad battery. If it were mine, I'd return it to the vendor or Amazon as defective for a refund or replacement. Jack E/NJ

    Jack E/NJ

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