CB5-311 chromebook suddenly only works when plugged in

Hodged02
Hodged02 Member Posts: 2 New User
edited November 2023 in 2018 Archives
I used my chrome book today an it worked fine but an hour or so later it will only turn on if I'm plugged into the mains, the battery, was at 80% when I used it before, I have run basic battery health check in crown an got 82% power left with 94.72% health, anyone had this before?

Answers

  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    Try a powerwash re-set. Jack E/NJ

    Jack E/NJ

  • Hodged02
    Hodged02 Member Posts: 2 New User
    Tried that an still turns off as soon as I unplug from mains
  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    With the laptop plugged in and running, set it in on a hard surface. Then with one or 2 fingers press down firmly and hold on a spot as close to the middle of the machine as possible without hitting a key or touchpad. While still pressing, pull the charger plug. What happens? Jack E/NJ

    Jack E/NJ