Disc Drive problem

JayMar
JayMar Member Posts: 19

Tinkerer

edited August 2023 in 2018 Archives
good day,

afer I restore factory settings my acer laptop i experience problem ejecting the CD drive I tried to push the button or eject option but it doesnt work. Thank you

Best Answer

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Answer ✓
    JayMar 
    Please let us know the model number of your device.
    Did you restore your computer using internal recovery or recovery disc?
    Is the CD drive name detected in device manager?

    Use the Hardware and Devices troubleshooter
    To open the Hardware and Devices troubleshooter, follow these steps:
    Press the Windows logo key + R to open the Run dialog box.
    Type control in the Run dialog box, then press Enter.
    In the Search box in Control Panel, type troubleshooter, and then click Troubleshooting.
    Under the Hardware and Sound item, click Configure a device. If you are prompted to enter an administrator password or provide confirmation, type the password or provide confirmation.

    In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then select Uninstall.
    When you are prompted to confirm that you want to remove the device, select OK. 
    Exit Device Manager then restart your computer. Windows will detect the drive then reinstall it. You can also use the option to Update Driver Software from within Device Manager.

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Answer ✓
    JayMar 
    Please let us know the model number of your device.
    Did you restore your computer using internal recovery or recovery disc?
    Is the CD drive name detected in device manager?

    Use the Hardware and Devices troubleshooter
    To open the Hardware and Devices troubleshooter, follow these steps:
    Press the Windows logo key + R to open the Run dialog box.
    Type control in the Run dialog box, then press Enter.
    In the Search box in Control Panel, type troubleshooter, and then click Troubleshooting.
    Under the Hardware and Sound item, click Configure a device. If you are prompted to enter an administrator password or provide confirmation, type the password or provide confirmation.

    In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then select Uninstall.
    When you are prompted to confirm that you want to remove the device, select OK. 
    Exit Device Manager then restart your computer. Windows will detect the drive then reinstall it. You can also use the option to Update Driver Software from within Device Manager.

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • JayMar
    JayMar Member Posts: 19

    Tinkerer

    Hi,  Acer Aspire E14 E5-411-P68R is my Laptop model.
    I restore my Laptop using the ALT+F10 method.
    Thank you for the troubleshooting guide I will try those later 
  • JayMar
    JayMar Member Posts: 19

    Tinkerer

    Sharanji said:
    JayMar 
    Please let us know the model number of your device.
    Did you restore your computer using internal recovery or recovery disc?
    Is the CD drive name detected in device manager?

    Use the Hardware and Devices troubleshooter
    To open the Hardware and Devices troubleshooter, follow these steps:
    Press the Windows logo key + R to open the Run dialog box.
    Type control in the Run dialog box, then press Enter.
    In the Search box in Control Panel, type troubleshooter, and then click Troubleshooting.
    Under the Hardware and Sound item, click Configure a device. If you are prompted to enter an administrator password or provide confirmation, type the password or provide confirmation.

    In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then select Uninstall.
    When you are prompted to confirm that you want to remove the device, select OK. 
    Exit Device Manager then restart your computer. Windows will detect the drive then reinstall it. You can also use the option to Update Driver Software from within Device Manager.

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
    It works. Thank you!