One login on computer slow, others no issues

achurchi
achurchi Member Posts: 2 New User
edited March 2024 in 2018 Archives
My Acer 10 laptop has 3 accounts on it, mine and my two children's.  For some reason when my daughter logs on it says 'Welcome' and the icon spins and spins like it's trying.  Then it often goes to a black screen but sometimes does log in.  Today I've tried three times and all three times it's gone to the black screen.  If I hit Ctrl+Alt+Del it goes right to Task Manager and I can log out.  The other two accounts on this laptop are not experiencing either the slow log in or the black screen issue.  Ideas?

Answers

  • padgett
    padgett ACE Posts: 4,532 Pathfinder
    Do you have an SD card in it ? If so try removing it. Have seen an initial login go slow and a "switch user" go much faster. May have something to do with updating though, 2018-02 for 1607 and 1709 just came out.
  • achurchi
    achurchi Member Posts: 2 New User
    No, there's no SD card.  The problem has been happening since early January.