Brand new Predator G9-593 flickering screen

In the aim of completing the story here, I need to inform everyone of how UTTERLY useless Acer have been. I would NEVER recommend this company to anyone. Their customer service is on par with HP's, and that's not something to be proud of.

Although this "screen flicker" fault was a minor complaint, I thought, having spent £1,700 on a brand new laptop, I should take the time to return the product for analysis and repair.

Booking the repair was easy enough, but communicating with the contact centre (based in the back end of nowhere) following the return was the single most painful experience of my life. They had no way of contacting the service center (in the UK) to give me an update on the product, and at regular intervals would tell me "we're waiting for parts", "the parts are in", "no, we're still waiting for parts", "the laptop is fixed", "no, it's been escalated for repair" etc. etc. etc. And that was only from me chasing them amost every single day. God knows what would have happened if they'd been left to their on devices. Their contact centre is the single biggest waste of time and money - and that's for ME. Heaven only knows how much of a waste of money it is for THEM.

Anyway, that's the first half. Having reached my wits' end with the contact centre, and with them refusing to pass me useful contact details of someone UK based who could handle my complaint properly, I FINALLY found a number online to call Acer UK to complain. From this point onwards, the people were far better informed, but appeared to care equally as little about the inconvenience this whole fiasco had caused me, offering no form of compensation or goodwill gesture for THEIR faulty product.

Their response to my complaint was painfully generic, but at least I could speak to someone who had information on my repair to hand. 15 working days later, I finally knew what had happened and was going on. The main board was replaced. Twice. And now "it's fixed". The laptop arrived back a few days later.

Sadly... sadly... sadly... as soon as I turned it on, I turned the laptop on and it flickered immediately. The problem hadn't been fixed, and I ask myself what level of imbecile you have to be to work at Acer? They only had to turn the laptop ON to see that the problem hadn't been fixed. If Acer happened to know their elbow from their arsehole, they may have noticed their repair work had failed.

Anyway, not wanting to be without my ONLY laptop for another 15 days - bearing in my I run my own business - I decided to give Acer the option to send a replacement or stick any future business from me where the sun doesn't shine. They chose the latter.

And that, ladies and gentlemen, is a VERY good reason why you shouldn't use Acer. They won't win any more business from me ever again. Awful service, severe lack of empathy and compassion, terrible systems and process. A shameful excuse of a "modern" IT company. SAVE YOURSELF THE MONEY AND THE FRUSTRATION!

If you've got the same product and you've landed on this page to find a fix, I'm sorry for your loss.