sudden terminating of helios 300!!

vignesh
vignesh Member Posts: 7

Tinkerer

edited April 2024 in 2018 Archives
its so disguisting that my new acer predator helios 300 is terminating suddenly while usage without any prompt.I dont know what makes it to shut down? Is it a software related issue or hardware related issue.And iam not understanding how to fix it! can any one help in fixing this issue.I also came to know that it is also faced by even many of the predator users.i dont know why this happens
hopw i will get a solution

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    please report BIOS version:
    windows logo + r key
    type
    msinfo32

    check BIOD version date
    --
    download this tool, whocrashed:
     
    before running it, browse to C:\windows\minidump
    delete all files apart the first 2-3 files (newest)
    then install whocrashed and run it
    click on Analyze
    report here the result.
    I'm not an Acer employee.
  • vignesh
    vignesh Member Posts: 7

    Tinkerer

    theres no file like minidump in c:\windows.
  • vignesh
    vignesh Member Posts: 7

    Tinkerer

    here is the report that I got when analysed and moreover i didn't found any files such as minidump in C:\windows\

    Crash Dump Analysis
    Crash dumps are enabled on your computer.

    Crash dump directories:
    C:\WINDOWS
    C:\WINDOWS\Minidump

    No valid crash dumps have been found on your computer
    Conclusion
    Crash dumps are enabled but no valid crash dumps have been found. In case you are experiencing system crashes, it may be that crash dumps are prevented from being written out. Check out the following article for possible causes: If crash dumps are not written out.



    Read the topic general suggestions for troubleshooting system crashes for more information.

    Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further. 

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Please report your BIOS version too
    I'm not an Acer employee.
  • vignesh
    vignesh Member Posts: 7

    Tinkerer

    edited February 2018
    BIOS Version/Date : Insyde Corp. V1.10, 22-08-2017
    thats what i found it .now what should i do should i need to update it?
    iam suffering a lot with that issue.help me soon