Brand New Predator Helios 300 giving electric shocks at metallic edge of the chassis when plugged in

utterbutter
utterbutter Member Posts: 28 Enthusiast WiFi Icon
edited November 2023 in 2019 Archives
I have used this laptop for a few days already but what I dismissed as an minor quibble has persisted making me take notice of this problem. When the laptop is plugged in and I am just browsing the web, and the underside of my arm touches the metallic edge at the side, I get a noticeable electric shock. Sometimes it's almost unnoticeable, other times I can feel a strong tingling sensation where I am touching it. It happens no matter which socket I plug the laptop into around my house. When the laptop is on battery there is no issue. Should I be calling Acer Support and stop using the laptop for the time being to prevent damage to the laptop?

Best Answers

  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    Answer ✓
    Hi SmallPotato,

    If you keep experiencing the issues i will suggest to please contact your local Acer support for better assistance and to be sent for repair to the Service Center. https://www.acer.com/worldwide/ select the country you are in and click on the support tab, on the left hand side you will find and option “contact support”.

    Acer-Manny

  • Imrankhanissm
    Imrankhanissm Member Posts: 1 New User
    Answer ✓

    I was having same problem with my new acer predator helios 300. I thought its laptop problem but its not laptop problem in my case. Check your electric outlet (where you plug your charger) with a tester, neutral should be on left and phase should be on right. Mine was reverse, after reversing the wiring i don’t have that problem.

    Don’t reverse wiring if you don’t know about it ask electrician to do that.

Answers

  • 1veralynn1
    1veralynn1 Member Posts: 9

    Tinkerer
    im having the same issue
    any help guys?
  • Skelomorph
    Skelomorph ACE Posts: 463 Pioneer
    I have been seeing many posts about this. I had an old laptop that did this and its 4 years old now.

    Unfortunately, there is no easy solution besides getting it repaired/replaced. 

    Skelo
    Please quote me so I get a notification of your reply!
    If I helped you, like my post and/or select my post as 'Solved'.
    Please put your laptop model in your signature so we can know what device you have.
    Product: Acer Predator Helios 300
    Model: G3-571
    "Don't cry because its over, smile because it happened."
    - Dr. Seuss
  • SmallPotato
    SmallPotato Member Posts: 4 New User
    edited January 2018
    i'm not sure whether this is a faulty or it is build like that, will this cause any issue for hardware? example like battery?
    as how i try is that, i try to put my hand pulse on the metallic edget then it will shock, but if my leg didnt touch the ground then it would be fine
    Any Acer Moderator can give answer about this ?
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    It is grounding issue with the device. I suspect there is a bad ground connection somewhere that gives high resistance to the ground circuit. When you step on the floor with your bare feet(socks also), the current takes the shortest path to ground and it is you in this case. Does this happen, while connected to AC only?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • SmallPotato
    SmallPotato Member Posts: 4 New User
    ven98 said:
    It is grounding issue with the device. I suspect there is a bad ground connection somewhere that gives high resistance to the ground circuit. When you step on the floor with your bare feet(socks also), the current takes the shortest path to ground and it is you in this case. Does this happen, while connected to AC only?
    i will try connect to AC(direct power) today, as for yesterday i was connecting to Extension, after i try i will update here again thanks ! 
  • SmallPotato
    SmallPotato Member Posts: 4 New User
    ven98 said:
    It is grounding issue with the device. I suspect there is a bad ground connection somewhere that gives high resistance to the ground circuit. When you step on the floor with your bare feet(socks also), the current takes the shortest path to ground and it is you in this case. Does this happen, while connected to AC only?
    Hi Ven98 
    Before connecting to AC... I realise even it is on battery also has the same tingling sensation .. do I need to at least test until battery level drop to 98%?
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    So it is there on both AC and battery? If yes, then most likely you can't do anything about it, except calling Acer.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • SmallPotato
    SmallPotato Member Posts: 4 New User
    ven98 said:
    So it is there on both AC and battery? If yes, then most likely you can't do anything about it, except calling Acer.
    hmm, i tried with AC, still the same... but i dont think it has anything to do with AC or battery, most likely because of the building, in the condo where i live, i have the tingling sensation, but when i back to my home town, which is terrace house, doesnt have the issue, with battery or extension, also dont hv the issue like that, will try again in office building, and see whether it has the same tingling issue.
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    Answer ✓
    Hi SmallPotato,

    If you keep experiencing the issues i will suggest to please contact your local Acer support for better assistance and to be sent for repair to the Service Center. https://www.acer.com/worldwide/ select the country you are in and click on the support tab, on the left hand side you will find and option “contact support”.

    Acer-Manny

  • rcandela
    rcandela Member Posts: 1 New User
    edited February 2018
    Yea, I have the same problem. Although I might be confusing it for static 
  • kiddoshobi
    kiddoshobi Member Posts: 1 New User
    Im having this issue as well, My laptop is fairly new so im thinking if it is already faulty or anything. 

    BTW i live in a condo as well im not having this kind of issue on my last apartment.
  • beastisbac
    beastisbac Member Posts: 3 New User
    Is there any battery limit to test for electric currents on chassis in battery mode ?
    Mine is at 10% ( I'm afraid to plug in as it might damage something) , but no electric currents over chassis (battery mode).
    Also even when the laptop is turned off and then plugged in , there is a considerable amount of electric current over the entire chassis . 
    Please suggest if it's a problem within the laptop or not ?



    Thanks....
  • tejas
    tejas Member Posts: 23 Networker
    edited June 2018
    utterbutter said:
    I have used this laptop for a few days already but what I dismissed as an minor quibble has persisted making me take notice of this problem. When the laptop is plugged in and I am just browsing the web, and the underside of my arm touches the metallic edge at the side, I get a noticeable electric shock. Sometimes it's almost unnoticeable, other times I can feel a strong tingling sensation where I am touching it. It happens no matter which socket I plug the laptop into around my house. When the laptop is on battery there is no issue. Should I be calling Acer Support and stop using the laptop for the time being to prevent damage to the laptop?
    i think the problem is simple fault in the earthing of your home, try taking the laptop out to your friends place and see if its giving shock. i am most confident its faulty earthing.
  • Imrankhanissm
    Imrankhanissm Member Posts: 1 New User
    Answer ✓

    I was having same problem with my new acer predator helios 300. I thought its laptop problem but its not laptop problem in my case. Check your electric outlet (where you plug your charger) with a tester, neutral should be on left and phase should be on right. Mine was reverse, after reversing the wiring i don’t have that problem.

    Don’t reverse wiring if you don’t know about it ask electrician to do that.

  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    It can be one of two things.

    1) Earthing in your home is not installed/complete
    2) Your power brick is leaking AC voltage
    - Hotel Hero
  • neah23
    neah23 Member Posts: 1 New User
    utterbutter said:
    I have used this laptop for a few days already but what I dismissed as an minor quibble has persisted making me take notice of this problem. When the laptop is plugged in and I am just browsing the web, and the underside of my arm touches the metallic edge at the side, I get a noticeable electric shock. Sometimes it's almost unnoticeable, other times I can feel a strong tingling sensation where I am touching it. It happens no matter which socket I plug the laptop into around my house. When the laptop is on battery there is no issue. Should I be calling Acer Support and stop using the laptop for the time being to prevent damage to the laptop?
    Likewise, I have barely used my laptop for a few days, it was purchased three months back. I noticed a tingling sensation while using it plugged. Only now, I realised it is an electric shock! It is the same no matter where I go, whichever house I use it in - my hometown, my flat in the city, my friends place in the city, my office, my college etc. Please, help what to do!?
  • brummyfan2
    brummyfan2 ACE Posts: 28,468 Trailblazer
    neah23 said:
    utterbutter said:
    I have used this laptop for a few days already but what I dismissed as an minor quibble has persisted making me take notice of this problem. When the laptop is plugged in and I am just browsing the web, and the underside of my arm touches the metallic edge at the side, I get a noticeable electric shock. Sometimes it's almost unnoticeable, other times I can feel a strong tingling sensation where I am touching it. It happens no matter which socket I plug the laptop into around my house. When the laptop is on battery there is no issue. Should I be calling Acer Support and stop using the laptop for the time being to prevent damage to the laptop?
    Likewise, I have barely used my laptop for a few days, it was purchased three months back. I noticed a tingling sensation while using it plugged. Only now, I realised it is an electric shock! It is the same no matter where I go, whichever house I use it in - my hometown, my flat in the city, my friends place in the city, my office, my college etc. Please, help what to do!?
    Hi,
    Please contact Acer Support centre in your region and get it serviced by them as @Acer-Manny suggested in an earlier post.
    http://www.acer.com/worldwide/support/

    Acer Predator PT516-51s Performance Results - UserBenchmark

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