Arkham Knight - Laptop freezes, disconnects xbox controller, then comes back to life

I just started playing Arkham Knight on my G3-571 the other day. All was going fine for a while, and then it started randomly freezing up for ~5-10 seconds at a time. When that happens, my xbox one wireless controller starts blinking, like it lost the BT connection. Afterwards, the game will resume like nothing happened (e.g. timers on screen continue counting where they left off, etc.), and the controller will reconnect several seconds after that.

I just updated my bios from 1.01 (yikes!) to 1.13 this morning, after the 4th time it happened, and updated the nvidia drivers via geforce experience to 390.77, just released 2 days ago. Yet it is still happening after all that.

I left predator sense running in the background this last time playing, and it looks like there's a spike in GPU usage around when the freezes happened, not sure if that means anything.

Image: https://us.v-cdn.net/6029997/uploads/editor/ck/djdymwog23l8.png

Accepted answers

All comments

Skelomorph

It is likely due to Windows gaming features. Take a look here in section 4 about what to disable to improve performance.

I have no experience with the XBox controller on a laptop. Try doing some of the stuff as above and see if it helps, specifically disabling game bar/game dvr/game mode.

Skelo

Red-Sand

Undervolted?

talz13

Red-Sand said:

Undervolted?

It wasn't at the time... I did try undervolting by -0.100, but then got some hard freezes, where I could still alt+tab, but the game would not leave the screen. Had to physically reboot the laptop those couple times. I brought it back to default voltage, rebooted, and stopped ThrottleStop from running, and now I'm just back to the periodic soft-hang like before.

It's really weird because it looks like the laptop hangs enough to reset the BT connection, but not hard enough that it's unable to resume the game after ~5 seconds or so.

Quick Links

Top Members

Weekly

Puraw 280

Jack22 160

RenanVilela 95

Diya1811 90

GAMING6698 75

Swift Series Intel^® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel^® Evo™