Acer Predator Helios 300 - Freezing in multiplayer games

Fizz_Microfusion
Fizz_Microfusion Member Posts: 6

Tinkerer
edited November 2023 in 2018 Archives
Hello,

I recently purchased the Acer Predator Helios 300 for Christmas. Out of the box, everything seemed fine. After playing a few multiplayer games for awhile, I began to freeze when in combat. It usually occurs when I'm fighting someone. In mid combat the screen will freeze. I cannot move my character, and the same sound plays repeatedly. Because I can't move I usually die. The games I play are all optimized by Ge Force Experience and I have the latest driver installed. Anything else I can do to stop this? It's really annoying and I would appreciate any help.

Thanks!,
Fizz

Answers

  • Skelomorph
    Skelomorph ACE Posts: 463 Pioneer
    edited January 2018
    Try updating your NVIDIA (from website, not NVIDIA Geforce) and Intel display drivers (in Device Manager), and uninstall NVIDIA Geforce. Check out the guide for FPS drops, which directs you to disable the Game bar, Game DVR, and Game mode.

    Refer to my guide here for more that talks about stutter and FPS drops:
    https://community.acer.com/en/discussion/535036/frequent-questions-and-answers-information-guide-update-it-on-1-19-2018/p1

    Let me know if it gets fixed and what worked.

    Skelo

    Edit: Make sure GeForce Experience is not reinstalled when getting the driver from the web site.
    Please quote me so I get a notification of your reply!
    If I helped you, like my post and/or select my post as 'Solved'.
    Please put your laptop model in your signature so we can know what device you have.
    Product: Acer Predator Helios 300
    Model: G3-571
    "Don't cry because its over, smile because it happened."
    - Dr. Seuss
  • Fizz_Microfusion
    Fizz_Microfusion Member Posts: 6

    Tinkerer
    Skelomorph said:
    Try updating your NVIDIA (from website, not NVIDIA Geforce) and Intel display drivers (in Device Manager), and uninstall NVIDIA Geforce. Check out the guide for FPS drops, which directs you to disable the Game bar, Game DVR, and Game mode.

    Refer to my guide here for more that talks about stutter and FPS drops:
    https://community.acer.com/en/discussion/535036/frequent-questions-and-answers-information-guide-update-it-on-1-19-2018/p1

    Let me know if it gets fixed and what worked.

    Skelo

    Edit: Make sure GeForce Experience is not reinstalled when getting the driver from the web site.
    Hey,

    I uninstalled GEFORCE Experience, then updated my driver for the 1060 from the website. I also turned off the Game BAR, Game DVR, and Game Mode. I went to the "Device Manager" > "Display Adapters" and updated the 1060 and the Intel graphics. I'm not sure if that's the right place but it needed an update and figured it couldn't be bad. Are there any programs that will effectively optimize your games? Experience was cool but I didn't know it could have such a negative effect. Is it because Experience isn't fully fleshed out yet? When I did install the driver from the website, It did find the new driver for me, but also tried to install and make a shortcut for Experience. Once I noticed, I uninstalled that too. Was it supposed to do that?

    Thanks again!,
    Fizz
  • Skelomorph
    Skelomorph ACE Posts: 463 Pioneer
    Fizz_Microfusion said:
    Skelomorph said:
    Try updating your NVIDIA (from website, not NVIDIA Geforce) and Intel display drivers (in Device Manager), and uninstall NVIDIA Geforce. Check out the guide for FPS drops, which directs you to disable the Game bar, Game DVR, and Game mode.

    Refer to my guide here for more that talks about stutter and FPS drops:
    https://community.acer.com/en/discussion/535036/frequent-questions-and-answers-information-guide-update-it-on-1-19-2018/p1

    Let me know if it gets fixed and what worked.

    Skelo

    Edit: Make sure GeForce Experience is not reinstalled when getting the driver from the web site.
    Hey,

    I uninstalled GEFORCE Experience, then updated my driver for the 1060 from the website. I also turned off the Game BAR, Game DVR, and Game Mode. I went to the "Device Manager" > "Display Adapters" and updated the 1060 and the Intel graphics. I'm not sure if that's the right place but it needed an update and figured it couldn't be bad. Are there any programs that will effectively optimize your games? Experience was cool but I didn't know it could have such a negative effect. Is it because Experience isn't fully fleshed out yet? When I did install the driver from the website, It did find the new driver for me, but also tried to install and make a shortcut for Experience. Once I noticed, I uninstalled that too. Was it supposed to do that?

    Thanks again!,
    Fizz
    The optimization tools do not really do very much except change your in-game settings. If you check my sticky post, again lol, I have a section for the NVIDIA control panel settings where the game itself controls how the video card runs the game('Let the 3D application choose'). I think GeForce has such a bad time because of the conflicts between the integrated graphics and dedicated graphics. 

    I take it that the performance is better now?

    Skelo
    Please quote me so I get a notification of your reply!
    If I helped you, like my post and/or select my post as 'Solved'.
    Please put your laptop model in your signature so we can know what device you have.
    Product: Acer Predator Helios 300
    Model: G3-571
    "Don't cry because its over, smile because it happened."
    - Dr. Seuss
  • Fizz_Microfusion
    Fizz_Microfusion Member Posts: 6

    Tinkerer
    Yeah, I have somewhat better performance now, freezing only happens occasionally. I tried to go into the nVidia control panel but I can't seem to enter it. Is this some sort of glitch? I read something about reinstalling all my nVidia folder stuff and then downloading again, but is there an easier workaround?

    Fizz
  • Skelomorph
    Skelomorph ACE Posts: 463 Pioneer
    edited January 2018
    The Control Panel should open, and can be found here: "C:\Program Files\NVIDIA Corporation\Control Panel Client\nvcplui.exe"

    When you installed your NVIDIA driver, you should have chosen 'Custom' with a check on clean installation, and unchecking the NVIDIA Geforce Experience so it did not install.

    Skelo
    Please quote me so I get a notification of your reply!
    If I helped you, like my post and/or select my post as 'Solved'.
    Please put your laptop model in your signature so we can know what device you have.
    Product: Acer Predator Helios 300
    Model: G3-571
    "Don't cry because its over, smile because it happened."
    - Dr. Seuss
  • Fizz_Microfusion
    Fizz_Microfusion Member Posts: 6

    Tinkerer
    Yeah, found the panel but I only have 3 options? Shouldn't there be more? 

  • Skelomorph
    Skelomorph ACE Posts: 463 Pioneer
    Fizz_Microfusion said:
    Yeah, found the panel but I only have 3 options? Shouldn't there be more? 

    As the GTX 1060 in the Helios 300 in not a dedicated GPU, no. 

    Skelo
    Please quote me so I get a notification of your reply!
    If I helped you, like my post and/or select my post as 'Solved'.
    Please put your laptop model in your signature so we can know what device you have.
    Product: Acer Predator Helios 300
    Model: G3-571
    "Don't cry because its over, smile because it happened."
    - Dr. Seuss
  • Fizz_Microfusion
    Fizz_Microfusion Member Posts: 6

    Tinkerer
    Ah, okay. Thanks for the help, freezing is to a minimal, if not gone now. Couldn't have done thins without your help!

    Thanks!,
    Fizz
  • Skelomorph
    Skelomorph ACE Posts: 463 Pioneer
    Fizz_Microfusion said:
    Ah, okay. Thanks for the help, freezing is to a minimal, if not gone now. Couldn't have done thins without your help!

    Thanks!,
    Fizz
    You are welcome.

    Let me clarify my previous post. The GTX 1060 is a dedicated GPU, but the screen in not directly connected to the GTX 1060. The screen in connected to the Intel Integrated Graphics, and the GTC 1060 is used as a graphical coprocessor.

    Skelo
    Please quote me so I get a notification of your reply!
    If I helped you, like my post and/or select my post as 'Solved'.
    Please put your laptop model in your signature so we can know what device you have.
    Product: Acer Predator Helios 300
    Model: G3-571
    "Don't cry because its over, smile because it happened."
    - Dr. Seuss

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