A517-51G-50HN missing both HDD and DVD connectors

olepetter
olepetter Member Posts: 2 New User
edited August 2023 in 2018 Archives
I recently bought an A517-51G-50HN.  I knew it was a bit short on space, but was planning to add an extra hdd as I thought it was possible to place hdds both in its unused hdd bay, as well as the dvd bay. However, as can be seen from the attached picture, both of these connectors are missing on my model.  I have been unable to find any place to buy either of these connectors here in Norway.  Does anyone know what the parts are called and where they can be bought.  I need to solve this soon as I still have some time to return the laptop to the shop for a full refund.

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    50.GSUN2.002 the part number for the HDD cable.

    50.GSUN2.004 the part number of the ODD cable.


    You can purchase these cables from Acer. Just give them a call and order the cables.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • olepetter
    olepetter Member Posts: 2 New User
    If 50.GSUN2.004 is only the cable in the picture, more parts are needed.  From the picture at 
    https://www.notebookcheck.net/fileadmin/_processed_/9/2/csm_maintanance_1_04d92e7206.jpg  I also see small green board that is not in my laptop.
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    I think the board you are talking about is this:

    Part number is 55.GSUN2.002
     
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Hei
    Hei Member Posts: 4 New User
    I am having the same problem. I live in Hong Kong, how can I purchase these two cables and the small board from Acer?
  • brummyfan2
    brummyfan2 ACE Posts: 28,663 Trailblazer
    Hi,
    You could try contacting Acer Support in Hong Kong, they might be able to give you the details of Acer Partner retailer details in your region.
    https://www.acer.com/ac/zh/HK/content/service-contact

  • Hei
    Hei Member Posts: 4 New User
    Hi,
    You could try contacting Acer Support in Hong Kong, they might be able to give you the details of Acer Partner retailer details in your region.
    https://www.acer.com/ac/zh/HK/content/service-contact

    Do you think I can buy in US then ship to HK?
  • brummyfan2
    brummyfan2 ACE Posts: 28,663 Trailblazer
    I think so but you may have to pay any Import tax or any duty of which I have no knowledge, so it's better to get the information from acer support centre or local authorities.
  • Hei
    Hei Member Posts: 4 New User
    I think so but you may have to pay any Import tax or any duty of which I have no knowledge, so it's better to get the information from acer support centre or local authorities.
    I am pretty sure there is no import tax or duty, would you mind to tell me how can I purchase in US?
    Since I don't think Acer HK would be helpful from my past experience.
  • brummyfan2
    brummyfan2 ACE Posts: 28,663 Trailblazer
    Sorry, you have to wait for someone from Acer or from USA to reply you.