My computer randomly crashes/restarts. Any help would be appreciated!

Martinl1
Martinl1 Member Posts: 6 New User
edited February 29 in 2018 Archives
My computer randomly restarts itself for some apparent reason. 
I've looked into my temperature for my cpu and also looked into the crash dump but still haven't found anything that contributes to this problem. 
My computer: Acer Aspire TC-280

Edit: I've also updated everything but my BIOS

Best Answer

  • OrangeJuiceCup
    OrangeJuiceCup Member Posts: 8

    Tinkerer

    Answer ✓
    Try a Google search for the keywords, "Acer Warranty Status". I believe the very first link that comes up is where you want to go. Unfortunately this Acer Community website doesn't yet allow me to post direct links!

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    download this tool, whocrashed:
     
    before running it, browse to C:\windows\minidump
    delete all files apart the first 2-3 files (newest)
    then install whocrashed and run it
    click on Analyze
    report here the result.
    I'm not an Acer employee.
  • Martinl1
    Martinl1 Member Posts: 6 New User
    I have this program already and I've ran it multiple times but it doesn't report anything 

  • Martinl1
    Martinl1 Member Posts: 6 New User
    Sorry for the late reply
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    ok...no BSOD, so no drivers crash, must be temperature or hardware related issue.
    if you are still under warranty, contact Acer support service.
    I'm not an Acer employee.
  • Martinl1
    Martinl1 Member Posts: 6 New User
    I'm pretty sure, I'm still under warranty but is there a way to check to make sure I am still under the warranty?
  • OrangeJuiceCup
    OrangeJuiceCup Member Posts: 8

    Tinkerer

    Answer ✓
    Try a Google search for the keywords, "Acer Warranty Status". I believe the very first link that comes up is where you want to go. Unfortunately this Acer Community website doesn't yet allow me to post direct links!
  • Martinl1
    Martinl1 Member Posts: 6 New User
    Wait I accidentally pressed answer accepted... how do I take that off and thank you

  • Martinl1
    Martinl1 Member Posts: 6 New User
    Yup, I confirmed that my warranty is still active! What should I do at this point?
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Call Acer support service
    I'm not an Acer employee.