Issue with Plastic Frame around Screen - ACER Will Not Do Anything About It

mhorvath
mhorvath Member Posts: 2 New User
edited November 2023 in 2018 Archives
I have an issue with the plastic frame around the screen coming apart in the lower right corner.  My son contacted ACER during the warranty period but they said it was not an issue they would look at.  It appears to be a defect in the manufacturing and they won't even look at it.  Not a good way to treat a customer . . . Any others have this issue?

Answers

  • philetus
    philetus ACE Posts: 4,759 Pathfinder
    You didn't say which model it is, but most of the bezels snap in. Have you tried squeezing it together to see if it will snap back in?
  • mhorvath
    mhorvath Member Posts: 2 New User
    Aspire E 15, and yes have tried to snap it back.  Keeps coming apart.
  • JackE
    JackE ACE Posts: 45,128 Trailblazer
    >>>My son contacted ACER during the warranty period but they said it was not an issue they would look at.>>>

    How did he contact ACER? What phone number or Email address or ACERsupport  SNID or other local TX contact? Jack E/NJ

    Jack E/NJ

  • adk77
    adk77 Member Posts: 3 New User
    Correct. This happened to my ACER laptop also and I posted to get help. Nothing happened. This is my third laptop and first one to have this happen. No more ACERs, no good publicity for them by me.
  • JackE
    JackE ACE Posts: 45,128 Trailblazer
    What phone number or Email address or ACERsupport  SNID or other local TX contact did your son try to use? And where did you post to get help? Jack E/NJ

    Jack E/NJ