Helios 300 (G3-571) Wifi problem keeps disconnecting

RNGFX
RNGFX Member Posts: 6

Tinkerer

edited March 2023 in 2017 Archives
Hi , I own a predator helios (G3-571) , The wifi keeps disconnecting randomly and when it disconnects , all other devices like my mobile and other devices also loses its connectivity . I have to restart the router everytime to access internet . I have the latest bios (1.10) and the latest qualcomm atheros driver (12.0.0.312) . I have also unchecked the power management setting as well as changed the power plan to "maximum performance" but still the problem exists . Please help

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Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    It might be a compatibilty issue between the laptop and the router. I would suggest you to contact Acer support about this issue.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    please report your routel brand/model too, i remember other users had a similar issue and it was the router.
    I'm not an Acer employee.
  • RNGFX
    RNGFX Member Posts: 6

    Tinkerer

    IronFly said:
    please report your routel brand/model too, i remember other users had a similar issue and it was the router.

    This my router model - TP-Link TL-WR841N
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓
    I'm not an Acer employee.
  • RNGFX
    RNGFX Member Posts: 6

    Tinkerer

    Tested for 8+ hours , Wifi seems stable , ThankYou IronFly