We are facing the same issue. I had bought a laptop for my 10th grader. She has been quite responsible and had maintained the laptop in a very good condition. It came out off warranty in September and now the monitor's left hinge has come off, the plastic was flimsy and has broke off. The screen cannot be put back. The panel has come out of the frame. Such a shame!
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FAQ & Answers
Same issue? What model and number? Jack E/NJ
I bought the acer aspire v about 18 months ago at a retail shop. I was impressed with specs and everything that came along with the computer but just recently I have had problems with hinges. As they have popped out and I can not unfortunately close my computer. When purchasing the acer I have had a lot of problems in the past such as the charger port and hinges before. The material used for this laptop was cheap plastic. As a student I do not have that much money as I am in debt for school, I spent a fair amount on this laptop about $1000. When purchasing this I assumed it was made properly and researched on how durable this laptop. I called in the company in which they do not even fix themselves, they instead sent me to a third party in which their trying to charge me $200 usd which converts into $250 cad. This would turn my original laptop into a $1250. Which at this price I could have gotten an Alienware or gaming computer with better specs and materials. I have bought over three acer laptops and always had a problem, and they never want to fix it or take the blame. My parents have had these problems with hp and they have simply sent them a replacement laptop free of charge. To my knowledge they discounted my laptop model as they have found defects in it. So as a customer they did not take back my model or gave me extended warranty on this laptop. As well I am finding that my laptop keyboard is splitting in half with the bottom part which I always have to put back in its place. When making a product and putting your name on it you want it to be the best and when you have to recall these from retail shops and not give anything to customers who bought originally is actually absurd. When researching more into this problem you find out that there are thousands of people with this problem. As I take care of my laptop properly I have bag that I always put it in, which makes it secure. Now with the customer service and how cheap the materials are I am never going to buy an acer again or recommended it to my friends, especially with the customer service.
Here are examples of people’s problems with this laptop and the company. They had a lawsuit against them because they did not properly install the memory into their laptops. These people only owned these laptops for 6 months to a year and they were cracking and destroying. Just research broken hinge acer aspire and google makes millions of results. I would never recommend acer as there are problems with hinges and charger.
forum.notebookreview.com/threads/acer-aspire-e1-571-hinge-loose.785357/
law360.com/articles/432468/acer-to-pay-23m-to-end-faulty-laptop-class-action
community.acer.com/en/discussion/249366/loose-screen-hinge-aspire-v5-571p
community.acer.com/en/discussion/298602/acer-aspire-v5-hinge-cracked-touchscreen
community.acer.com/en/discussion/296148/acer-laptop-left-side-screen-hinge-problem
Sorry to hear that you're having problems, can i have the serial number of your units via (PM) to take a look and better help on this matter?
Thanks,
AcerManny
Don't fuss with it. Arrange for warranty repair ASAP. Jack E/NJ
I'm from Portugal and bought the ACER E5-521-22pd Amd E2-6110-4-500-15.6'', on April 26, 2015. Besides the regular 3 years warranty, I bought a 2 years warranty period extension.
One month ago I had an issue with the left hinge, which made the laptop unusable. I tried to use the warranty extension but the computer vendor refused by arguing that it was a physical issue not covered by the supplementary warranty.
Since this seems to be a structural problem with this ACER model (and I bought the supplementary warranty), it is possible to have the problem correct by ACER representative here in Portugal?
s/n: XXXXXXXXXXXXXXXXXXXXX
Regards
A.Correia
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Daughter came home from college with the same issue, broken hinge. What can we do to fix?
Just bought? Near a year? If it's less than a year, then arrange for a warranty repair ASAP. If not, then use duct tape to help prevent any further stress damage. Excessive and unnecessary laptop opening/closing generally isn't a good habit anyway. It not only stresses hinges, but can result in conductor trace breaks in the ribbon cable or wire bundles from the mainboard to the screen, vidicam and other components. Jack E/NJ
Hi everyone,
I'm sorry to hear that you're running into issues with hinges. I can certainly understand the frustration, however, I can assure you that a far larger portion of Acer laptops do not have this issue. A lot of research, time and development go into the area around the hinges to minimize issues, but hinges have been failing on clam-shell notebooks for as long as they've been built, and that's not just related to Acer, a quick google search replacing Acer for another manufacture is sure to produce the same results. If your unit is still under warranty please contact your local Acer support center for better assistance, you can go to our page https://www.acer.com/worldwide/ where you can select the country of your location and under support tab you can find the available service centers and technical support phone numbers.
Unfortunately, the hinge is the weak point in a folding process that also has to be a hollow enough to allow for wires to pass through and not krinkle them. They take all the stress created when opening the device, but it also has to be capable of moving to allow anyone (think children) to open it. I know we've continued to make improvements and modifications to the way hinges work, but if someone was to come up with a way to prevent hinges from failing the way they've done in the past, they would extremely wealthy.
Thanks,
Acer-Manny
I have no doubt this is ACER craftsmanship or flaw design.
I am using my Acer Aspire VX for daily work and it is very well protect, no scratch, no drop, no bump....etc and the hinge broken out of nowhere.
Yet there are no mechanism or solution for customer to resolve their own issues. I will not hesitate to point my finger right back at ACER for not taking care of loyal customers.
Hello slowpo,
I'm sorry that you're having issues with hinges. Can you please send me a PM with the S/N of your unit so I can look into this for you?
Thanks,
Acer-Manny
Arrange for a warranty or out-of-warranty repair here https://www.acer.com/ac/it/IT/content/support Jack E/NJ
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