Problems resetting my Predator G9-791

watermelon21
watermelon21 Member Posts: 2 New User
edited March 2023 in 2017 Archives
Hello,

About a week ago, I started to notice that my windows menu/taskbar started to freeze and I couldnt open it or do anything with it, same applies to the Cortana search box. I have googled and youtubed and all of the so called "fixes" didn't work. These included, sfc /scannow and GetApp commands etc. So I have decided to reset my pc fully as I had alot of programs and files I dont use or need anyway so I decided that it would be a good idea to reset my pc to factory settings and just start over.

I have used Acer Recovery Management > Restore > Reset Your PC > Remove Everything > All Drives. During that time I got stuck at 33% while "Resetting This PC" and I waited about 36 hours, so I turned the power off and turned it back on and it went on to "Undoing Changes" and everything went back to normal, with a error message popping up once logged in saying "We ran into some problems while resetting this PC" and when I have tried to reset it again, it wouldn't let me with the same error message popping up.

Everything was fine for about 5-6 days until now.
Firstly, my NVIDIA Control Panel has completely disappeared and there is no way to actually get it up on screen (again tried several 'fixes' from google and youtube) and a Windows Update KB4054517 keeps failing to update and I know that I am not the only person with this problem as I have seen alot... and I mean alot of people that can't update their Windows to the same version. And the most annoying part about it is that every time I shut down my PC it gets stuck on "Preparing for Windows Update" and I have to power it off by holding the power button. Also, everytime I turn my PC back on, it is still showing up and I have to wait something like 5-10 minutes until the login screen comes on. 

I have tried to once again, reset this pc to factory settings. Same story as before, but this time I got stuck at 35% (I let it sit there for about 24+ hours). So again, everything seems to be fine except the windows update with the annoying shut down/power on "Preparing for windows Update" *****, and still Nvidia control panel is unusable. Just about 30 minutes ago from typing this I was playing a game that got shut down with a Windows Error Message saying that I ran out of Disk Space. I went into "This PC" and noticed that I have 0 bytes left on my C drive. I have deleted a random game freeing up about 8GB, and it went back down to 0 bytes after about 20 seconds, using CCleaner I found out that there was a "Windows System Log" or something like that eating up 50Gb of DiskSpace, and it would keep increasing if I deleted anything - it would take up the whole disk space.

Now, can someone direct me on what to do? I just want to reset my PC to factory settings SUCCESSFULLY and start over. Any tips on what should I do? I read stuff about booting from a USB using a ISO or something, but I don't know how to obtain that ISO. I can't remember but I am pretty sure that when I bought this laptop about 2 years ago it didn't come with Windows Installation Disks. 

SPECS:
OS Name: Microsoft Windows 10 Home
Version: 10.0. 16299 Build 16299
System Manufacturer: Acer
System Model: Predator G9-791
System SKU: Predator G9-791_105B_1.11
Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz, 2601 Mhz, 4 Core(s), 8 Logical Processor(s)
Graphics Card: Intel(R) HD Graphics 530 8260MB (Approx. Total Memory)
                     NVIDIA GeForce GTX 980M 12194MB (Approx. Total Memory)
Bios Version/Date: Acer V1.11, 16/10/2017
SMBIOS Version: 2.8
BIOS Mode: UEFI


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