I purchased two R11 Chromebooks for use at school in August. After 3 months, and all of a sudden, the screen on one of the Chromebooks stopped working.
The computer was sent for warranty repairs, and I received a response that the screen is cracked and that physical damage is not covered.
I spoke with a supervisor. I said that the computer was used gently and normally – never dropped or otherwise abused. It shows no signs of external damage. The supervisor argued with me and said that physical damage of any kind is excluded.

I argued that isn't true. The warranty only excludes:

"e. When the product has received any ACCIDENTAL OR INTENTIONAL physical damage or has been exposed to harmful elements such as water, acid, fire, weather, fluctuations in voltage or any other similar or analogous damage."

She was dismissive and borderline rude. She said: "you either pay for the repair, or we send it back unrepaired".

Of course I refuse to pay. What I intend to do instead, beyond describing my complain on this forum is the following: (1) speak to the school board and pressure them to exclude Acer from the list of recommended devices. (2) file a small claim in court. I have nothing to lose.

I wonder if others experienced the same low quality of product and support.
Thanks,
Canadian User