Iconia One 10 Tablet B3-A20 Will not Turn On

Lizsutherland
Lizsutherland Member Posts: 1 New User
edited March 2023 in 2017 Archives
I shut down my tablet last night and could not turn it back on. I had been attempting to use YouTube and the wifi wasn’t connecting so I powered down the tablet without closing YouTube. I am concerned that this improper shutdown caused the tablet to go into a sleep mode which looks like it’s not on. I’ve heard about Android products doing this. I have attempted holding the power and volume buttons but nothing. Please help! 

Answers

  • PiratesSon
    PiratesSon Member Posts: 2 New User
    Liz, I have just had the same thing happen to my Acer Icona B3-A10. Did you have any luck getting it working?
  • Sam-Acer_Retired
    Sam-Acer_Retired Member Posts: 3 New User
    Hey @Lizsutherland and @PiratesSon ,

    Can you try a factory reset (you will loose all your personal data)


    with tablet powered OFF

    press volume UP button and power button together for about 3 seconds

    then leave power button but keep pressing volume UP

    once you see a menu, leave volume UP too

    then choose Wipe data/factory reset

    confirm

    once done, select reboot


    If the above steps doesn't work then you might have to call Acer support.

  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    Hi all,

    I am sorry to hear you are having issues with your tablets, If you all have tried to reset the tablets to factory settings and didn’t work then i will recommend contacting the support services https://www.acer.com/ac/en/US/content/service-contact for better assistance.

    Salute,
    Acer-Manny