Aspire R 14 won't properly shut down or enable start up

daningaround
daningaround Member Posts: 2 New User
edited March 2023 in 2017 Archives
My Aspire R 14 was having trouble, so I initiated a forced shut down, which appeared to work (heard the fan go off), however the two indicator lights (for the battery and processor) remain on a steady blue (the laptop was plugged in when charging). I thought the battery would eventually run down and I would be able to restart the laptop, but it has been a week now, and the lights remain on. Does anyone know what the problem might be, or how I can get the laptop to restart? Thanks!

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