Acer is Global Company?

sohyuyuan
sohyuyuan Member Posts: 6

Tinkerer

edited March 2023 in 2017 Archives

I actually ask this question for all acer users. But why?

 

I bought Acer Predator G3-571(Helios 300) from USA.But i live in Malaysia. Everything ok for me when i need extra storage i bought new sdd and opened my hdd cover but there isn't hdd caddy (42.Q28N2.SV1) and hdd cable (50.Q28N2.004). Then i contact to Acer Malaysia. They told me ask the dealer from USA.

I contact to PREDATOR PREMIUM SERVICE from chat with a predator line service professional. She said me sorry about that and we can send u these parts but u must live US or CANADA. But i live in Malaysia and Amazon sold to Malaysia. So...

 

If Acer a global company why u can't send these parts all over the world?

If predator special model for US countries why amazon sold all over the world.

 

Now u say Acer is a global company?

Answers

  • hiteshgavini171
    hiteshgavini171 Member Posts: 48 Troubleshooter
    Even same happened for me,i live in india,i had a problem with the laptop,the acer support agent said i need to bring to usa to repair, even though service center of acer are present in india, I don't why they do that
  • vijaymohanraj
    vijaymohanraj Member Posts: 6

    Tinkerer

    only limited units where manufactured for PREDATOR globally, still u can log a call for home replacement
  • sohyuyuan
    sohyuyuan Member Posts: 6

    Tinkerer

    only limited units where manufactured for PREDATOR globally, still u can log a call for home replacement
    Hi, Pertaining to your inquiry, no, you cannot request for the item. It is an upgrade item if your unit comes with SSD only. Then, you need to purchase the part for additional HDD upgrade.Thank you!

    Regards
    Jerby
    Acer Malaysia Contact Centre 

    This is how my local service answer me...
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    edited November 2017
    For those who purchased their devices from US or any other country and want to get them fixed in the country you live in just can't happen, as this warranty is meant for travelers. If you bought the laptop from the US for example, and you brought it to India(this includes purchases from Amazon too) and if you are a citizen of India(have Indian passport/ID/citizenship), you are not eligible to claim warranty repair. It is called 'International Travelers Warranty' and it is meant for people who bring their device with them when going abroad on holiday or whatever other reason. In other words you are eligible to claim warranty in every other country, but not India and any other country you have citizenship in.

    For more information you can read 'International Travelers Warranty' booklet, which can be found in your device's box.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    sohyuyuan said:

    I actually ask this question for all acer users. But why?

     

    I bought Acer Predator G3-571(Helios 300) from USA.But i live in Malaysia. Everything ok for me when i need extra storage i bought new sdd and opened my hdd cover but there isn't hdd caddy (42.Q28N2.SV1) and hdd cable (50.Q28N2.004). Then i contact to Acer Malaysia. They told me ask the dealer from USA.

    I contact to PREDATOR PREMIUM SERVICE from chat with a predator line service professional. She said me sorry about that and we can send u these parts but u must live US or CANADA. But i live in Malaysia and Amazon sold to Malaysia. So...

     

    If Acer a global company why u can't send these parts all over the world?

    If predator special model for US countries why amazon sold all over the world.

     

    Now u say Acer is a global company?

    If you were in US, it would be no problem to recieve the HDD mounting kit, since you have purchased the laptop from Acer in the US.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!