Works only on flat surface if i lower the front side will turn off and blinking orange light come on

Luigi1984
Luigi1984 Member Posts: 2 New User
edited March 2023 in 2017 Archives
Is it normal only when I lower the front side a little bit like 3/5 degree tilting the laptop forward will turn off and blinking light come on until I place it again strait (on flat surface) when I tilt it the other direction will work fine. 

Best Answer

  • Luigi1984
    Luigi1984 Member Posts: 2 New User
    Answer ✓
    I found the problem the Predator was placed on the top of another laptop (lenovo y580) and some how when it was placing entirely will go on sleep mode only when lifting the front side of the predator will make it works again i guess there is a sensor or a magnet that thinks that the screen is closed and make it go to sleep ... what a mysterious case ... anyway thanks guy for the info and hopefully will help others user that will have my same issue.   

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    This isn't right, so I advice to contact Acer support and request a repair.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    you can try to tighten a little the bottom screws but looks like the battery connector is not well plugged.
    I'm not an Acer employee.
  • Luigi1984
    Luigi1984 Member Posts: 2 New User
    Answer ✓
    I found the problem the Predator was placed on the top of another laptop (lenovo y580) and some how when it was placing entirely will go on sleep mode only when lifting the front side of the predator will make it works again i guess there is a sensor or a magnet that thinks that the screen is closed and make it go to sleep ... what a mysterious case ... anyway thanks guy for the info and hopefully will help others user that will have my same issue.   
  • Skelomorph
    Skelomorph ACE Posts: 463 Pioneer
    In other threads, if you place a phone with fast charging to the left of the touchpad (Samsung Galaxy S8+ is mine), it causes the laptop screen to turn off. I am guessing there is similar interference happening with the other laptop. Quite strange and interesting all at the same time.

    Skelo
    Please quote me so I get a notification of your reply!
    If I helped you, like my post and/or select my post as 'Solved'.
    Please put your laptop model in your signature so we can know what device you have.
    Product: Acer Predator Helios 300
    Model: G3-571
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