Issue with Windows 10 upgrade

gunda549
gunda549 Member Posts: 2 New User
edited March 2023 in 2017 Archives
Hello team,

Please treat this as urgent!!!!

My model is 

Aspire E5-571


I ran windows 10 upgrade in the night, next day morning when i see it was restarting continuously with below messages one after the other.

-Restoring previous windows version
-and restarting.

Please let me know whom i should contact to get this fixed.  I tried to contract an executive from a AnswerBy, and they said i should see an update from ACER regarding this.

Thank you!!

Best Answer

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓
    do a long power button press to shut it down then press the power button and try to press Alt+F10 keys at boot, this will trigger windows recovery, so you can try to repair/restore your windows 10 installation
    I'm not an Acer employee.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓
    do a long power button press to shut it down then press the power button and try to press Alt+F10 keys at boot, this will trigger windows recovery, so you can try to repair/restore your windows 10 installation
    I'm not an Acer employee.
  • gunda549
    gunda549 Member Posts: 2 New User
    To be clear, this is what I did.
    - I pressed power, alt &f10.
    - selected us keyboard language
    - chose previous installed operating system.
    - here I see couple of them, tried same by selecting one operating system after other. It worked . 
    My question is, my laptop already has windows 10. Do I need install any windows 10 upgrade ?
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Upgrades need to be installed, by the way 2 windows 10 OS entries is not good.
    I'm not an Acer employee.