Cant get instalation kit?

MiniKiller
MiniKiller Member Posts: 4 New User
edited March 2023 in 2017 Archives
When i put my serial number in for my vx 15 gaming laptop to the free hdd mounting kit site says its not acer serial number but when i put my serial number in to get drivers ect it works. Im in australia .

Best Answer

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Answer ✓
    In this case, I think it is better to contact your local Acer support.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Answer ✓
    In this case, I think it is better to contact your local Acer support.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • MiniKiller
    MiniKiller Member Posts: 4 New User
    As in callimg acer support?
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    That is right.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • MiniKiller
    MiniKiller Member Posts: 4 New User
    already have the kit in the laptop , thanks for the help , i posted on new problem about hdd

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