Only 75 HZ on Acer XG270aomidpx

FlyingCarpet · November 2017

I have an Acer XG270aomidpx and i only have 75 HZ with the displayport cable that was in the box. I have a MSI GEFORCE GTX 1070. Thanks for your help.

JordanB · November 2017

Image: https://us.v-cdn.net/6029997/uploads/editor/6z/83owi9x9zh4a.png

This is the screenshot that I was hoping you could post.

JordanB · November 2017

FlyingCarpet,

Did you purchase the XG270 in the USA? If not, where did you purchase? I'm pretty sure all of the XG270 sold in USA support 144 Hz, but there might be some sold outside of USA that don't support 144.

FlyingCarpet · November 2017

JordanB said:

FlyingCarpet,

Did you purchase the XG270 in the USA? If not, where did you purchase? I'm pretty sure all of the XG270 sold in USA support 144 Hz, but there might be some sold outside of USA that don't support 144.

I have bought it in Hungary.

FlyingCarpet · November 2017

And where i bought the site said it is 144hz

FlyingCarpet · November 2017

sorry, it is an XG270HU

JordanB · November 2017

Can you post a screenshot of Nvidia control panel?
Since we are troubleshooting, can you please make sure that your XG270HU is the only monitor that you have connected to your graphics card.

To open the Nvidia control panel.....

Right‐click the Windows desktop, then click NVIDIA Control Panel

https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots

JordanB · November 2017

This is the screenshot that I was hoping you could post.

FlyingCarpet · November 2017

.dasd aasd

FlyingCarpet · November 2017

How can i send it? JordanB

JordanB · November 2017

I circled the button that you press. After you press the button, then select "choose files".

Image: https://us.v-cdn.net/6029997/uploads/editor/sw/wliu3gihqrdr.png

JordanB · November 2017

They changed the forum around so you can't just post a screenshot. You have to type a minimum number of letters on your keyboard too. I can't remember what the minimum is. I guess you should type at least 15 characters. dasd aasd dasd aasd dasd

If you've got it working and were able to change it to 144, you don't have to post a screenshot. It's ok.

FlyingCarpet · November 2017

I didn't got it working, but it says 2560 x 1440 (native) and 75 hz and i can choose 60 hz.

FlyingCarpet · November 2017

And there is no choose file if i click that

JordanB · November 2017

It's ok. You don't need to post a screenshot. I think you should contact Acer Support Hungary and tell them the problem. They can look up in their database your monitor's serial number and tell you if the monitor is 144. Some XG270HU monitors sold in Europe are only 75 Hz maximum. If you confirm with official Acer Support Hungary that your monitor is capable of 144, please let me know and I'll try to help.

Please contact Acer Support by telephone or email.

http://www.acer.com/worldwide/support/

FlyingCarpet · November 2017

Thank you very much!

FlyingCarpet · November 2017

JordanB said:

They changed the forum around so you can't just post a screenshot. You have to type a minimum number of letters on your keyboard too. I can't remember what the minimum is. I guess you should type at least 15 characters. dasd aasd dasd aasd dasd

If you've got it working and were able to change it to 144, you don't have to post a screenshot. It's ok.

I have solved the problem i don't have a normal Acer XG270HU i have a XG270HUA

FlyingCarpet · November 2017

And it only supports 75hz

JordanB · November 2017

ok thanks for posting, glad you got it sorted out.

AlexStewart1234 · April 2020

I know I'm late to the party, I have the same issue but I'm not sure if I have a XG270HUA (HUA being the important bit) since on the monitor itself it just says "XG270HU" so is there another reason why the refresh rate is limited?

Or am I simply a broken man hoping he didnt buy the wrong monitor XD

JordanB · April 2020

@AlexStewart1234

The 144 hz capable XG270HU

Acer XG270HU omidpx

--------------------------------------------------

The 75 hz capable

Acer XG270HUAomidpx

-----------------------------------------------------

I'm pretty sure you need to use Display Port cable to get 144 hz

Here's some Acer links to help with Model#/Serial#

https://us.answers.acer.com/app/answers/detail/a_id/38546/related/1/session/L2F2LzEvdGltZS8xNTg2MjA2MDgwL2dlbi8xNTg2MjA2MDgwL3NpZC9mVUt5dGp3dEp6aEw0dXlUcDVueG9nd2kxOGVPYVFIOVpJd2d0akJ4eVN4QVhLQkMxc0RwSVoybEIwZ2F5UndWY04wT2tEOXlsTFpZNlhHMWZZVnI2MlY3ZTk3WVRuRlM1TWlwSlhRNHhHM1BZdm9vSGd6SGJST1ElMjElMjE%3D

https://us.answers.acer.com/app/answers/detail/a_id/4589/~/where-is-the-serial-number-located-on-my-monitor%3F

Here's the USA link for the 144 hz on amazon.

Here's the UK link for the 75 hz on amazon

But it's important to note that if you read the reviews or Q/A on UK amazon it will be confusing because at one time they sold both 75 hz and 144 hz on the same amazon page. That's why you'll see some confusion in the comments, reviews and Q/A

That's all I have. You can start a new topic if you can't figure it out....and someone might be able to help based on the first 10 digits of your serial number. But don't post your entire serial number. Just the first 10 of your serial number.