How can I update my laptop's drivers?

Aleqh
Aleqh Member Posts: 6 New User
edited March 2023 in 2017 Archives
Hello,

I own an Acer Predator 15 G9-592-7253 and all the drivers listed on the website where I registered my product are over a year old. 
I am having random BSODs all over the place (with iGPU, WIFI Adapter, etc.) and decided to upgrade all drivers manually since Win10 Pro doesn't seem to be solving the problem with its update.

Acer Care Center always says that my drivers are up-to-date which I doubt is correct.

Also, is there any version of BIOS newer than v1.05 for my laptop's model?

Answers

  • Hi,
    All the drivers in Acer support site are only 5 months old, so you can use them, as for the BSOD, did you change any hardware like updating memory or HDD?  Can you post any message that appears when you have BSOD.

  • Aleqh
    Aleqh Member Posts: 6 New User
    Thank you for the reply.
    You are right, I see I was looking at the wrong product. But BIOS & Thunderbolt Port are still from over a year old. Are there any newer versions?

    Unfortunately, the laptop is not posting anymore at the moment and I am trying to troubleshoot it.. I just get a black screen after PREDATOR logo. I still can access BIOS and that's it, I will try a bootable USB and see.

    I had two reproducible BSODs:

    1. When I plug my external monitor to iGPU Intel HD Graphics 530 it crashes: If it's using 980M with DP then it works fine.
    2. When I try to connect to WIFI, it crashes with some nwifi.sys error the moment I click the icon on systray : Disabled WIFI through safe-mode, then right-clicked Killer Network on Device Manager to update through Windows, but then I noticed I was dumb because I had no internet...

    I have an Acer Z271 1080p/144hz monitor, if that helps.


  • brummyfan2
    brummyfan2 ACE Posts: 28,470 Trailblazer
    edited November 2017
    Hi,
    Have you tried a battery reset? If not, give it a shot:https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset
    EDIT: 
    External display refresh rate supported at 60Hz for your model, can you reduce the refresh rate to 60 and see whether it fixes the problem.

  • Aleqh
    Aleqh Member Posts: 6 New User
    Much thanks, It took me a while to find the pin hole for battery reset but it fixed the black screen !

    1080p/144hz works only on 980M.
    1080p/60hz works only on 980M and crashes with the integrated GPU. I don't even have the option to try 144hz with Intel's GPU. It's not really ideal if you want to use two external monitors (HDMI+DP). Is there any workaround to this?

    For WIFI, I upgraded the drivers from Killer Network website, the connectivity is extremely poor but at least it's not BSODing every second.

    Still I am very curious about BIOS. Was there really no update for the whole past year?