Acer Aspire V5-591G-75KE No display

NitheeshPrabu
NitheeshPrabu Member Posts: 6 New User
edited March 2023 in 2017 Archives
Hi.
My laptop used to work perfectly until one day it crashed while I was working and had to force shutdown because nothing else seemed to respond. When I tried to boot it back up only the keyboard backlit LEDs turned on, and the power/AC adaptor indicator were working. Nothing comes up on the display. Its completely blank, not even a momentary flash at the time of boot. In my knowledge this could be due to faulty RAM - but I don't hear any beeps (?). Or the integrated graphics card must have gone. Is it possible to get that replaced? I'm trying to figure out what the part and motherboard model numbers are for my laptop without opening the back cover. Will someone be able to tell me what motherboard model the laptop is using? Is it worth getting this rig repaired, if it could be?
I was absolutely in love with the machine. It did everything I could ask of it and more. But sadly this had to happen. Exactly one year and three weeks after purchase. I'm out of warranty too :(
Please ask if you need the SNID or any other information.

Thanks in advance!

Answers

  • Hi,
    Could you be able to check the screen by connecting to an external display/TV with HDMI cable? You have to remove the back cover to find the MB number which is below the memory modules, you could also try removing the CMOS battery, leave the laptop to rest for a while before putting it back and try.
  • NitheeshPrabu
    NitheeshPrabu Member Posts: 6 New User
    Hi,
    Could you be able to check the screen by connecting to an external display/TV with HDMI cable? You have to remove the back cover to find the MB number which is below the memory modules, you could also try removing the CMOS battery, leave the laptop to rest for a while before putting it back and try.
    Yes, I did try an external monitor but nothing showed up there. I tried to hard reset the system (but didn't remove the CMOS battery), and the display didn't churn anything now either..
    I will remove the back cover again and look for the MB number. 
    Thanks for your reply!
  • No problem, yes remove the CMOS battery and leave it to rest for a while before reinserting it.
  • NitheeshPrabu
    NitheeshPrabu Member Posts: 6 New User
    No problem, yes remove the CMOS battery and leave it to rest for a while before reinserting it.
    No, this did not work. Meanwhile, I gave the laptop to the nearest authorised service center and they confirmed that it is a motherboard issue. But they were not able to fix it because the parts were not available. The technician there also told me the motherboard did not have any part number written on it.

    The problem is the laptop was bought in the US and I live in India. So if anyone can kindly point me in the right direction regarding the motherboard part number for my model, I might be able to ship it to India and ask them to fix it up for me.

    Any help gladly appreciated!