Predator Helios 300 missing HDD caddy

Purchased a Helios 300 off of Amazon, arrived today. I opened the hard drive bay on the bottom of laptop to make sure everything was okay and it's missing the caddy and the SATA cable entirely. Honestly not even sure where a cable would go? I see what looks like some braided thread and a folded ribbon cable tucked along edges of the bay. I saw in a few Amazon reviews that some people have had their laptop shipped with the cable pinned under the casing.

This is kind of ridiculous.... I've bought crappy Chinese knock-off electronics from ali express with better build quality. Is this the kind of nonsense I can expect from Acer going forward?

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Flx

This has happened to a few others: http://community.acer.com/t5/Predator-Laptops/Preadator-helios-300-missing-hdd-bay-mounter-tray/td-p...

[Edited content to display solution - Acer-Manny]

If your location is in another region than US or Canada, would need to contact your local technical support to inquire about ordering these parts in your country https://www.acer.com/worldwide/. If an physical address in the US or Canada can be provided, please contact support 1-866-695-2237 for better assistance.

Note: Unfortunately we do not deliver packages to freight forwarder's addresses.

cSMVEacy

1st off I had the same exact issue and also purchased mine recently from Amazon. I was mine didn't come with the caddy and cable but it really didn't take long to get the issue resolved in the end. Made a post in which I didn't come off sounding like a *** and got a response pretty quickly. Made a PM to the suggested person and wound up getting the kit shipped via 2 day FedEx. In the end it was handled in less than an hour. Guess it really depends on timing as not everybody lives on the internet.

New to the forum so not sure how to quote a post yet. Just look for my thread and you'll see the response with who to contact. I'd strongly suggest leaving the attitude behind.

[word filter avoidance]

Toxican

I wouldn't really care too much about this (especially since the HDD I ordered hasn't even arrived yet), but this is obviously a recurring problem affecting quite a few customers. After a second look, Amazon's reviews are full of this problem, as are these support forums.Just seems like some basic attempts at QA could've prevented this issue.

Anyway, I'll shoot them a PM and see if we can't get this situated.

Flx

They'll sort you out, did you get the baggy of screws in the battery box? You'll need 8 total to mount and secure the thing so make sure to let them know if you need those. Good luck

Toxican

Yep, I found the baggy in the box w/ the power cord. I'll be sure to mention needing more screws in the PM once I get a response.

MrSnuggles

I have the same issue. I need to post here so I can access private messages.

Mine did not come with the 4 silver mounting screws to mount the HDD to the caddy.

Sawas

Hi there, I had same problem although I live offshore but now everything is good with me , you can check my amazon review and see the steps..

check my review, https://www.amazon.com/review/R3E4N8ZGF8FO3B/ref=pe_1098610_137716200_cm_rv_eml_rv0_rv

FUTEKI

I have the same problem. Who do I PM for a solution?

Flx

Refer to this post for solution: http://community.acer.com/t5/Predator-Laptops/Predator-Helios-300-Missing-HDD-caddy-and-SATA-cable/m-p/525192/highlight/true#M6495

CAI

> @Flx said:
> This has happened to a few others: http://community.acer.com/t5/Predator-Laptops/Preadator-helios-300-missing-hdd-bay-mounter-tray/td-p...
>
>
>
> You can contact Acer-Blayn via private message (http://community.acer.com/t5/user/viewprofilepage/user-id/13) he seems to be the one that can sort you out, he's helped a few others with similar issues.

YES,I GOT SAME PROBLEM

nipundavid

Hey, hi I bought acer helio 300 from amazon but I am in India and cady is missing. what should I do...??

PauloHMotta

I had the same problem but I contacted Acer's support chat and didn't get much help from them. I also tried messaging Acer-Blayn directly but no luck there either. How I now know that Acer's support team isn't able to help me I was wondering which terms should I use in a google search to buy the SATA cable and caddy my self. I only seem to find SATA to USB adapters and HDD caddy adapters, I could find a caddy on Amazon for the Aspire line, but nothing for the Predators. I am thoroughly disappointed with Acer's customer care.

edrosantos

I'm from Brazil and Acer do not awnser, I contact to local support in Brazil, but they do not send me, because I bought in EUA. Do you know If have some contact to Acer that can solve my problem or If have the possibility to buy and send to Brazil?

Manny-Acer_Retired

Hi all,

If your location is in another region than US or Canada, would need to contact your local technical support to inquire about ordering these parts in your country. If an physical address in the US or Canada can be provided, we will ship the parts to that address and they would then be responsible for mailing the parts to your current location, at your expense.

Note: Unfortunately we do not deliver packages to freight forwarder's addresses.

We apologize for any inconveniences this may cause.

Acer-Manny

everbrett

I have mounting screws and a caddy but when I installed my new SSD drive, the laptop doesn't read it... but then again I have a Nitro 5

aomacedo

edrosantos said:

I'm from Brazil and Acer do not awnser, I contact to local support in Brazil, but they do not send me, because I bought in EUA. Do you know If have some contact to Acer that can solve my problem or If have the possibility to buy and send to Brazil?

I'm on the same situation, for some reason all my messages here are gone as well. I tried to find the cable and stuff, but I guess someone doesn't really want to help. The only solution, it seems is to find someone to receive the cable for you at US/Canada.

Inclusive, se você arrumar outra solução me avise, porque esse pessoal daqui quer mais é dinheiro, mas nunca recomendo esse suporte, eles lançaram agora o Acer 300 aqui no Brasil, mas se recusam a dar suporte mesmo assim.

[Edited since the post is not in English.

Even if you fix another solution let me know, because these people want more money, but I never recommend this support, they have now launched the Acer 300 here in Brazil, but refuse to give support anyway.

Edited by
Acer-Victor]

cyril2204

everbrett said:

I have mounting screws and a caddy but when I installed my new SSD drive, the laptop doesn't read it... but then again I have a Nitro 5

Check your bios settings. Maybe its switched off

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