Acer predator having video issues - screen goes mad after sleep

Jonaalv
Jonaalv Member Posts: 3 New User
edited March 2023 in 2017 Archives
I purchased the computer like 6 months ago and until now it is having some video issues. When I put internet explorer and go to youtube to put a video, you can only hear the video, but unable to see it. Screen goes crazy after sleep, when I try to turn it back on, it shows weird colors. I send the computer to the repair center and changed the motherboard/graphics and it is still the same like nothing changed. They have no clue and they think it's windows 10. I really need help with this!

Answers

  • Andy2535
    Andy2535 Member Posts: 6

    Tinkerer

    I remember there was an equal problem before. I can't find the source, but the solution was: go to "Device Manager" => Display Adapters, open the branch and find Intel (R) HD Graphics, right click, "Properties", find the tab "Driver" and "Roll Back Driver"
  • Jonaalv
    Jonaalv Member Posts: 3 New User
    @Andy2535 Basically the repair center changed the motherboard of the laptop and now they cannot factory reset it because it stops at certain percent like 50 or 60%. What they will do is to install the old motherboard again so they can reset the laptop. I call them to do what you told me and they will let me know how it goes. This has been so stressful man. I really appreciate your help. Please keep an eye on this post in case you know somethings else!
  • Jonaalv
    Jonaalv Member Posts: 3 New User
    Now the repair center cannot factory reset the laptop. What kind of service is this? I didn't know Acer had a poor service!