Helios 300, HDD not showing up, one day it shows and i can use it and next day there no HDD showing

Daniel300
Daniel300 Member Posts: 6

Tinkerer

edited November 2023 in 2019 Archives
Tried the Disk management, it showed once, and now its not there, not even in bios.
Please help, because this is getting so frustrating.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    if the HDD is missing from BIOS and Disk management too, can be disconnected (so check if it's correctly connected) or dead (so you have to call Acer support service)
    I'm not an Acer employee.
  • Daniel300
    Daniel300 Member Posts: 6

    Tinkerer

    nothing, triple checked everything. got photos if you need to see, but i worked couple days ago, and now nothing.

    Disk management shows only ssd.

    What to do?
  • Daniel300
    Daniel300 Member Posts: 6

    Tinkerer

    > @IronFly said:
    > if the HDD is missing from BIOS and Disk management too, can be disconnected (so check if it's correctly connected) or dead (so you have to call Acer support service)

    or dead (so you have to call Acer support service), how to check that?
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    the Helios 300 have a simple cover to open (there is a screw that hold it, it's in the bottom left of the back of your laptop) and you can access the HDD, unplug and replug it, boot and check if is visible on disk management.
    if not, time to call Acer support service.
    I'm not an Acer employee.
  • sumit9791
    sumit9791 Member Posts: 1 New User
    Similar issue with my laptop. Sometimes HDD shows up in diskmanagement/This PC. Sometimes it just stops showing. I then put computer in sleep mode and wake it up to get the HDD listed under This PC. I have opened and examined the SATA connector to motherboard twice. It is really annoying.
    HDD is 2 tb seagate firecuda.
  • Noulee
    Noulee Member Posts: 2 New User
    why my acer model n15p2 sometime HHD shows up and remove autometic
    can anyone help me ?
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited December 2019
    Noulee as i already said in your other post please post your issue in the aspire forum this is predator laptops only  and stop waking up dead threads from 2 years ago 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/