Acer Aspire E15 E5-553G-14WR freezing

Tizia8
Tizia8 Member Posts: 2 New User
edited March 2023 in 2017 Archives
Hi there,
I have bought an acer laptop about a month ago (model in subject of this message).
It keeps on freezing randomly and keeps asking to restart the computer as soon as I turn it on.
Anybody knows what the problem could be?
Thank you

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    if you don't need to recover your personal file, try to press Alt+F10 keys at boot and do a factory reset.

     

    if you are still able to enter windows OS:

    download this tool, whocrashed:
    http://www.resplendence.com/download/whocrashedSetup.exe

    before running it, browse to C:\windows\minidump
    delete all files apart the first 2-3 files (newest)
    then install whocrashed and run it
    click on Analyze
    report here the result.

    I'm not an Acer employee.
  • Tizia8
    Tizia8 Member Posts: 2 New User
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    Thanks for the help!
    I tried the mini dump first and it could not find anything abnormal. 
    I then reset the computer. It has been working fine up until today, when I installed a program I had before the reset and it's freezing again now :(