Acer aspire F5-572G-595M screen wont turn on after it went off.

K3n · October 2017

So this happened like a couple days ago, I’ve set the screen to turn off after 1minute which it did on the set time, but when i came back after trying to turn on the screen, it remains black , i can hear the fan running, laptop is running as well just that the screen isn’t turning back on.
I also set ‘never’ on the settings that says when to out the laptop to sleep.

Is there any solution to this?Running on a 64,windows10...

brummyfan2 · October 2017

Hi,

Disconnect from mains and do a battery reset by inserting a small paper clip in the pinhole at the back, follow the instructions in the video, after completion leave the laptop to rest for 10 mins.

https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

K3n · October 2017

Hi there, thanks for your guidance, but could you also tell me what do you mean by disconnect from main? I don really understand on that.
Thank you

brummyfan2 · October 2017

Hi,

Sorry, just remove the AC adapter from the laptop.

K3n · October 2017

Awesome, I’ll give it a go when i get home! Will update you if it fixed the issue im having.
Thank you for responding regardless

brummyfan2 · October 2017

No worries, good luck Smiley Very Happy

K3n · October 2017

Hi there, it seems that the method you showed me somehow worked i was doing a few test runs last night and it was working well again screen comes on again...ill do a further test leaving it off for a longer period of time tonight and ill let you know again.

Thank you again for your guidance.

brummyfan2 · October 2017

You are welcome Smiley Very Happy

K3n · October 2017

Hi there, the screen wont come on problem is back again, any other solutions?

brummyfan2 · October 2017

Hi,

Do you have access to another externall screen? If you have, connect it to the external screen with HDMI/VGA cable and check whether it works, otherwise, you may have to take it to a local repair shop and get it checked.

You could also try reinstalling your display driver, go to Acer Support site and download the drivers needed, you may have two adapters in Device manager, right click them one by one, go to driver tab and uninstall them both, reinstall the drivers downloaded from acer site.

https://www.acer.com/ac/en/GB/content/support-product/6379?b=1

K3n · October 2017

Would it work if i connect it to a tv screen? And the drivers you mention i saw two in the website are they called VGA drivers? Both are called VGA Drivers one is for intel and another for nvidia.

Thanks!

brummyfan2 · October 2017

Hi,

Yes,you can use a TV screen as an external monitor, as your model has a dedicated graphics, you have to reinstall both drivers, when you expand Display adapters in Device manager, you will see all the adapters installed in your laptop.

K3n · October 2017

Ok, by reinstalling you mean i would be downloading the driver from the website then installing it? Sorry cause i have never tried uninstalling a driver before so i know nothing about these...

brummyfan2 · October 2017

Hi,

Don't worry, it's better to ask, go to Acer site, down load both drivers and save them in Desktop(this is the easier place to find your file),right click downloaded zip file click extract all, go to Device manager(right click start, ie Windows icon in Taskbar), expand display adapters, highlight and right click the graphics, select Properties, go to Driver tab and click uninstall(snip is in my previous post)

Do not reboot, go to Desktop and open the extracted folder, scroll down to find Setup.exe, highlight it and right click, click Run as admin.

K3n · October 2017

so im currently downloading two drivers now...they are called VGA drivers...is it the correct ones? as these are the ones that are related to my display, the rest are audio,bluetooth and etc.