Green Screen, wont do anything, "Sutting down" is all it says. Can't even get blue light off

emawyer
emawyer Member Posts: 5 New User
edited March 2023 in 2017 Archives

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,476 Trailblazer

    Hi,

    Could you please provide more details of your laptop model.

  • emawyer
    emawyer Member Posts: 5 New User

    I can't give model information.  I bought this Notebook on Woot.com.  So all I got was the Acer notebook.  I have to wait for somebody to wake up so I can get the serial number or SNID off the stickers the writing is to small for me to see.  This happened right after I reset some of the power settings.  I could not get everything in subject line.  Right now it us just sitting there displaying "Shutting down" and blue light says it is on even when I am pushing the power button.  I do know it is running Windows 8.1.  Thanks for answering my post.

  • brummyfan2
    brummyfan2 ACE Posts: 28,476 Trailblazer

    Hi,

    Just the name, like E5-575, V5-517....etc

  • Joellekemp
    Joellekemp Member Posts: 1 New User
    Hi
    I have exactly the same problem. My screen is totally black and I can't shut the computer off. Pressing the power button does nothing. It stays permanently blue. I have had nothing but trouble with this tablet /laptop combo. I have only bought it in April this year. The series is SW5-017. Utter nightmare! Please can anyone help??? Thank you.
  • emawyer
    emawyer Member Posts: 5 New User

    I got it working, just let it run down to I had a dead battery, then plug it in and it started working.

  • emawyer
    emawyer Member Posts: 5 New User

    My fix won't work for everybody.

  • emawyer
    emawyer Member Posts: 5 New User

    Got it working, thanks.