Why model V5-171 cannot play Blu-ray videos ?

HenrySg
HenrySg Member Posts: 1 New User

I just got an Acer V5-171. After installing a Samsung Blu-ray writer with supplied Cyberlink software, I found that it cannot play Blu-ray video discs. There is no problem playing DVD video discs. After contacting Acer's customer serice department, they gave me an answer "the VGA card that come with the V5 is not compatible with Blu-ray". I have been playing Blu-ray video discs with my old Acer 1410 using the same Samsung hardware and Cyberlink software without any problems. I am wondering why Acer is going backwards with technology. If Acer is not making their computer that have "new" (not new) technologies to play Blu-ray videos, they should at least have the courtesy to publish it in their specifications. Would Acer or anyone like to give comments.

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