White lines on Screen

Renatodvn
Renatodvn Member Posts: 7 New User
edited March 2023 in 2017 Archives

Hello, I bought a new Predator 17 Refurbished, all drivers of the Card are Updated, but im with an issue! Whem I enter in game (CS:GO)( I dont test with other games) appears on the screen white lines flickering, whem i´m updating the GPU card, has the same problem, but more intense ! You can see on this video that i upload to Youtube):

https://goo.gl/V1knG5
(It´s gets too worst whem i start to play )
I try all settings in-game, but no make difference... the laptop is new, i dont know what i can do and if it´s a card problem...

Answers

  • Renatodvn
    Renatodvn Member Posts: 7 New User

    Updating: I try to record some with Fraps, but the white lines dont appear! I thinking its a Screen problem...

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Check you current BIOS version, if it is outdated I suggest you to update to latest from Acer's website. If the issue still persists I advice you to contact your seller.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    It could be a GPU or screen issue.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Renatodvn
    Renatodvn Member Posts: 7 New User

    Capture.PNG

     

    Its is on current version...

  • Renatodvn
    Renatodvn Member Posts: 7 New User

    I have updated to 1.11, but still the same! Its gets worst whem the coolers speed up...

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    When your coolers speed up that means your load increases and so the temperatures. If you are sure that this speeding up of fans makes it worse then most likely more load makes it get worse.

    Last thing you can try is first time to disable integrated graphics(intel hd graphics) and see if these lines will still appear and second time disable dedicated graphics(nvidia). If these lines appear in both situations then the problem most likely is the screen.

    If your model has only dedicated graphics then I think there is nothing more you can do except contacting Acer or the seller you got the laptop from.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Flx
    Flx Member Posts: 466 Seasoned Practitioner WiFi Icon

    Do you have an external monitor you can test on? That will help narrow down if it's your physical screen or another issue.

  • Renatodvn
    Renatodvn Member Posts: 7 New User

    How can i disable Integrated Graphics, i dont found on Google... i dont know if my Laptop has this option...

  • Renatodvn
    Renatodvn Member Posts: 7 New User

    I connect to my TV with HDMI cable and the problem is just on the Laptop Screen, the white lines dont goes to the TV... I reallized that whem im in game and the FPS are about 30-60 there are less lines than when is on 110-130 FPS...

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    It is a screen issue, therefore it needs to be replaced.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    I just checked your model and you don't have integrated graphics(intel hd graphics).
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Renatodvn
    Renatodvn Member Posts: 7 New User
    The Acer change The screen? There 40 days that i Bought The laptop, but i dont know what is the e-mail to contact them....
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Enter your SNID or find your laptop model. Then you will go through the steps of describing your issue and so on from this link:

    https://www.acer.com/ac/en/US/content/support
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!