White lines on Screen
Hello, I bought a new Predator 17 Refurbished, all drivers of the Card are Updated, but im with an issue! Whem I enter in game (CS:GO)( I dont test with other games) appears on the screen white lines flickering, whem i´m updating the GPU card, has the same problem, but more intense ! You can see on this video that i upload to Youtube):
https://goo.gl/V1knG5
(It´s gets too worst whem i start to play )
I try all settings in-game, but no make difference... the laptop is new, i dont know what i can do and if it´s a card problem...
Answers
-
Updating: I try to record some with Fraps, but the white lines dont appear! I thinking its a Screen problem...
0 -
Check you current BIOS version, if it is outdated I suggest you to update to latest from Acer's website. If the issue still persists I advice you to contact your seller.Always post the following characterisitcs of the device:
-Model number
-Part number(not required, but helpful)
-CPU
-GPU-Operating systemHelios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.
Hit 'Like' if you find the answer helpful!
Click on 'Yes' if the comment answers your question!0 -
It could be a GPU or screen issue.Always post the following characterisitcs of the device:
-Model number
-Part number(not required, but helpful)
-CPU
-GPU-Operating systemHelios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.
Hit 'Like' if you find the answer helpful!
Click on 'Yes' if the comment answers your question!0 -
-
1.04 is an old version, please update it:
I'm not an Acer employee.0 -
I have updated to 1.11, but still the same! Its gets worst whem the coolers speed up...
0 -
When your coolers speed up that means your load increases and so the temperatures. If you are sure that this speeding up of fans makes it worse then most likely more load makes it get worse.
Last thing you can try is first time to disable integrated graphics(intel hd graphics) and see if these lines will still appear and second time disable dedicated graphics(nvidia). If these lines appear in both situations then the problem most likely is the screen.
If your model has only dedicated graphics then I think there is nothing more you can do except contacting Acer or the seller you got the laptop from.Always post the following characterisitcs of the device:
-Model number
-Part number(not required, but helpful)
-CPU
-GPU-Operating systemHelios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.
Hit 'Like' if you find the answer helpful!
Click on 'Yes' if the comment answers your question!0 -
Do you have an external monitor you can test on? That will help narrow down if it's your physical screen or another issue.
0 -
How can i disable Integrated Graphics, i dont found on Google... i dont know if my Laptop has this option...
0 -
I connect to my TV with HDMI cable and the problem is just on the Laptop Screen, the white lines dont goes to the TV... I reallized that whem im in game and the FPS are about 30-60 there are less lines than when is on 110-130 FPS...
0 -
It is a screen issue, therefore it needs to be replaced.Always post the following characterisitcs of the device:
-Model number
-Part number(not required, but helpful)
-CPU
-GPU-Operating systemHelios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.
Hit 'Like' if you find the answer helpful!
Click on 'Yes' if the comment answers your question!0 -
I just checked your model and you don't have integrated graphics(intel hd graphics).Always post the following characterisitcs of the device:
-Model number
-Part number(not required, but helpful)
-CPU
-GPU-Operating systemHelios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.
Hit 'Like' if you find the answer helpful!
Click on 'Yes' if the comment answers your question!0 -
The Acer change The screen? There 40 days that i Bought The laptop, but i dont know what is the e-mail to contact them....0
-
Enter your SNID or find your laptop model. Then you will go through the steps of describing your issue and so on from this link:
https://www.acer.com/ac/en/US/content/supportAlways post the following characterisitcs of the device:
-Model number
-Part number(not required, but helpful)
-CPU
-GPU-Operating systemHelios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.
Hit 'Like' if you find the answer helpful!
Click on 'Yes' if the comment answers your question!0
