acer predator 15 G9-593-72VT. Frozen

hussein92
hussein92 Member Posts: 13 New User
edited March 2023 in 2017 Archives

Hey evry one !1
i hope that I find someone who can help me, i have bought 4 days ago acer predator 15 G9-593-72VT. The laptop is very good but the Surefn (google, youtube, etc.) sometimes remains a few seconds) frozen) who knows what is the problem ?

Best Answer

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Answer ✓
    It could a software issue but I don't know whether a program causes this or it is an issue with the OS. You have to boot the system in safe mode and see if the issue will still persist. If it doesn't then you can reset windows to factory and your issue will be fixed. If it is still there in safe mode then you don't have another option but to contact Acer support service.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

Answers

  • ngek202
    ngek202 Member Posts: 11 New User

    have you tried using a different browser?

  • hussein92
    hussein92 Member Posts: 13 New User

    yes, it;s the sam issu also when i click "rifrish" sometimes take a time, 

    mabey the probleb becouas of the baios ? it's version 1.04 and availbel now 1.11 ?

    thanks for ur rablying 

  • ngek202
    ngek202 Member Posts: 11 New User

    First try updating your video driver doing a clean install just to make sure before you try updating the Bios.

    I do believe it's just a driver issue.

  • hussein92
    hussein92 Member Posts: 13 New User

    its alread a new ubdated 

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    go for the BIOS update, battery at 100% and AC charger connected.

    I'm not an Acer employee.
  • hussein92
    hussein92 Member Posts: 13 New User

    thanks i have done 
    i will try 

  • hussein92
    hussein92 Member Posts: 13 New User

    i made it but its the sam issue ?

    what can i do please ? 

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    you said that your graphic drivers are updated, where did you download them?

    I'm not an Acer employee.
  • hussein92
    hussein92 Member Posts: 13 New User

    from GeForce Experience and from Device manger 

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    no other ideas, sorry.

    I'm not an Acer employee.
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    You say that you experience some random freezing sometimes, while browsing. The laptop is running fine you say, so I assume there are no performance issues. What could be causing the problem may be your internet connection. Can you try connecting your laptop directly to the internet cable and check if you will have this freezing? If it doesn't appear I suggest you to download the latest killer suite driver.

    You also don't describe this 'freezing' good enough. So when you open youtube, does the browser stop responding or it just takes too long to load the page/video etc.?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • ngek202
    ngek202 Member Posts: 11 New User
    I've encountered this issue before but on a desktop. It was because of a bluetooth device connected not sure if it will work for you. It would be better if you can provide video/record it.
  • hussein92
    hussein92 Member Posts: 13 New User

    it' happen also when i work on the laptop like som simple fuctions copy, past and when i leave the laptop for a 15 mints and come back it's tak couble of sec. to worke pretty good it's the sam in this pic, sometimes when i click refresh !!! i'm really worry becous it's  a new coputer
    thanks for ur replyingUntitled.png

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Answer ✓
    It could a software issue but I don't know whether a program causes this or it is an issue with the OS. You have to boot the system in safe mode and see if the issue will still persist. If it doesn't then you can reset windows to factory and your issue will be fixed. If it is still there in safe mode then you don't have another option but to contact Acer support service.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • hussein92
    hussein92 Member Posts: 13 New User

    thanks very much i will try it<

  • ngek202
    ngek202 Member Posts: 11 New User
    If you have an extra hdd try also installing new windows and try to monitor. Because it could be a hard drive issue from your last post it's like hibernating
  • hussein92
    hussein92 Member Posts: 13 New User

    i had boot the system on saf mode it worked very good without any issue and i maked res the windoes and delte avrey thnk it took too much time and i try the laptop right now i hope that's perty helpful