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Foot for GL277HL - bizzare problem

Member Posts: 4 New User
edited March 2023 in 2017 Archives

When moving my home office, the movers packed my monitor and its foot separately. Arriving at my new home all is fine, except after days of searching we cannot find the foot that fits the monitor.

 

Question - how can I get a new monitor foot from Acer? If it is available, to whom do I speak at Acer?

 

Any assistance will be greatly appreciated.

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Answers

  • ACE Posts: 10,380 Trailblazer

    Hello,

     

    Could you give me the first ten characters of the monitor serial number (S/N)? Only the first ten.

    France
  • Member Posts: 4 New User

    Laurent:

     

    Merci bien pour votre reponse.

    The first ten digits of the serial number for my monitor are: MMT2NAA001

     

    Thanks for any help you can provide. Mike

  • ACE Posts: 10,380 Trailblazer

    Hi Mike,

     

    De rien! Smiley Happy (You're welcome)

    Well the foot (stand) is composed of two parts: Base and neck.

    Spoiler
    Part numberDescription
    60.T1UM3.001STAND.BASE
    60.T0VM3.001STAND.NECK
    You have to buy these parts from a reseller. E.g. this one stated in the parts list.
    France
  • Member Posts: 4 New User

    I seem to be missing both - the base and the neck.

  • ACE Posts: 10,380 Trailblazer

    On the online store? Yes, it's a special order because these parts are rarely ordered like in Europe.

    France
  • ACE Posts: 10,380 Trailblazer

    Hi Mike,

     

    I would also suggest you to get in touch with these Acer parts partners:

    Spoiler
    France
  • Member Posts: 4 New User

    Dear Laurent:

     

    Thanks again for your magnificent assistance. 

    I've tried all kinds of places for finding/ordering the foot, but to no avail (at least in the USA)

    I have now solved the problem by hanging the monitor on the wall above my desk.

     

    Merci beaucoup por votre aide,

    Je vous remercie,

    Meilleures Salutations

    Mike

     

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