Windows 10 Anniversary Update not available

Welgar
Welgar Member Posts: 1 New User
edited March 2023 in 2017 Archives

My Acer Aspire F5-573G won't update Windows 10 beyond 1511 edition. Every time it tries to, a language selection screen is displayed at reboot and a boot error recovery screen follows (where all you can do is basically abort the update attempt and reboot with the old version of Windows). As a result, I'm stuck with the old version of the OS (build 10586 while the latest build is 15063), which now even prevents me from downloading many security updates.

 

I discovered that F5-573G is, for some reason, not listed among Acer devices that support the Anniversary edition (a.k.a. 1609 edition). Its "sister models" F5-573, F5-573T as well as E5-573G are in that list, however. So I guess there's nothing I can do about it.

 

I have no idea why Acer still hasn't fixed it. The list of supporting systems hasn't even changed (as far as I remember) since it was published, which means Acer just doesn't care. Selling computers with outdated and unupdatable OS sounds like a good way to becoming hated by your customers.

Answers

  • doughjohn
    doughjohn Member Posts: 353 Mr. Fixit WiFi Icon

    Hi

     

    Have you downloaded the creator tool and .iso file to make a DVD or USB stick to install W10 yourself, with the recovery option from Acer as your backup?

     

    I did not see your model listed as not capable of having W10, so it may well be suitable. 

    Also the language part/screen may be looking at your locale and time zone and keyboard etc and getting confused and throwing a wobbler.

     

    If in doubt please ask.

  • getmejiayu
    getmejiayu Member Posts: 2 New User

    the same problem (((

  • doughjohn
    doughjohn Member Posts: 353 Mr. Fixit WiFi Icon

    Hi

     

    The same answer.

     

    If you can try and create a W10 install disk/stick then ask again.

     

    microsoft    dot  com  /en-us/software-download/windows10