Acer Aspire VX 15 - BIOS 1.06 Blue and Yellow Screen

Prax
Prax Member Posts: 13

Tinkerer

edited March 2023 in 2017 Archives

I had this problem since I updated BIOS to 1.06 (I updated it today), never had a problem with BIOS 1.0 to 1.05

Sometimes it happens randomly, but mostly when Im playing games, it sounds like a glitch sound and then appears blue or yellow screen

 

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Help

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    enter BIOS pressing F2 and then pres F9 to load defaults and F10 to save and exit.

     

    check again your issue.

     

    download this tool, whocrashed:
    http://www.resplendence.com/download/whocrashedSetup.exe

    before running it, browse to C:\windows\minidump
    delete all files apart the first 2-3 files (newest)
    then install whocrashed and run it
    click on Analyze
    report here the result.

    I'm not an Acer employee.
  • Prax
    Prax Member Posts: 13

    Tinkerer

    Hi IronFly, thanks for your response, here is the report:

     

    Spoiler

    Crash Dump Analysis

    Crash dump directory: C:\Windows\Minidump

    Crash dumps are enabled on your computer.

    On Sun 06/08/2017 04:55:42 p. m. your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: hal.dll (hal!HalBugCheckSystem+0xCF)
    Bugcheck code: 0x124 (0x0, 0xFFFF9385E74B4028, 0xBE000000, 0x800400)
    Error: WHEA_UNCORRECTABLE_ERROR
    file path: C:\Windows\system32\hal.dll
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Hardware Abstraction Layer DLL
    Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
    This is likely to be caused by a hardware problem. This problem might also be caused because of overheating (thermal issue).
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

    I have already formatted and updated windows, also did the BIOS reset, it still the same.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    as stated by WhoCrashed:

    This is likely to be caused by a hardware problem. This problem might also be caused because of overheating (thermal issue).

     

    please double check if fans are running, if the vent are clean and keep the laptop a bit cooler.

    I'm not an Acer employee.
  • Prax
    Prax Member Posts: 13

    Tinkerer

    The laptop has 3 months, I have done maintenance every 3 weeks cleaning any dust. It is always kept at 36-45°C

    I tried to back to BIOS v1.05 but it doesnt let me. 

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    ok, really good maintenance.

     

    at this point, i would contact Acer support service directly and arise your issue.

    I'm not an Acer employee.
  • Prax
    Prax Member Posts: 13

    Tinkerer

    Thanks, I already contacted them and told me to contact with Acer Support of my country (i will do it later).

     

    Just to update a little this topic, I got a new error yesterday working on Adobe Premiere Pro, CLOCK_WATCHDOG_TIMEOUT.

     

    Spoiler
    Crash Dump Analysis

    Crash dump directory: C:\Windows\Minidump

    Crash dumps are enabled on your computer.

    On Tue 08/08/2017 10:52:33 p. m. your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: Unknown (0xFFFFB20133B64180)
    Bugcheck code: 0x101 (0x18, 0x0, 0xFFFFB20133B64180, 0x2)
    Error: CLOCK_WATCHDOG_TIMEOUT
    Bug check description: This indicates that an expected clock interrupt on a secondary processor, in a multi-processor system, was not received within the allocated interval.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might also be caused because of overheating (thermal issue).
    A third party driver was identified as the probable root cause of this system error.
    Google query: CLOCK_WATCHDOG_TIMEOUT

     Edit: 9/august/17

    Got a new message with yellow screen

     

    Spoiler
    On Wed 09/08/2017 06:04:54 p. m. your computer crashed
    crash dump file: C:\Windows\Minidump\080917-6968-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x16C560)
    Bugcheck code: 0x139 (0x3, 0xFFFFDD810FB41A80, 0xFFFFDD810FB419D8, 0x0)
    Error: KERNEL_SECURITY_CHECK_FAILURE
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: The kernel has detected the corruption of a critical data structure.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

    ¿

    On Wed 09/08/2017 06:04:54 p. m. your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
    Bugcheck code: 0x139 (0x3, 0xFFFFDD810FB41A80, 0xFFFFDD810FB419D8, 0x0)
    Error: KERNEL_SECURITY_CHECK_FAILURE
    Bug check description: The kernel has detected the corruption of a critical data structure.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

    pd. I will editing this post if new errors appears, just to help developers improve and fix next BIOS version.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    reading the report, i still think that have it serviced is the best option. Smiley Happy

    I'm not an Acer employee.