Switch One 10 Help

I want to reset my laptop due to that I forgot the password. But instead of easy resetting, my laptop result was it keeps on showing that its on "automatic reparing "and "diagnosing my pc, ",it keeps on repeating showing it not resulting any repair. What will I do?? I think instead of I can use it again after resetting I think I cant use it anymore. Please help me what will I do to resolve this. Thank you so much.