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Acer Aspire V5-573 major problem with Intel Family Grpahic Driver

ShaghinShaghin Member Posts: 14

Tinkerer

Hi guys,

I have a problem with intel graphic driver.

When i install the graphic driver from acer official website or auto update within windows 10,

The screen goes black and am unable to do anything.
I go to recovery i disable the driver, then all works fine except the brightness is full.

Help me fix this. Smiley Sad

FAQ & Answers

  • JackEJackE ACE Posts: 21,184 Trailblazer

    Have you tried letting Win10's Device Mgr automatically search for the best graphics driver? Jack E/NJ 

    Jack E/NJ
  • ShaghinShaghin Member Posts: 14

    Tinkerer

    Yes, i have done that, the moment the driver starts to install, the screen goes black.

  • JackEJackE ACE Posts: 21,184 Trailblazer

    Did you try to update due to an issue with the old driver? Jack E/NJ

     

    PS: Does the screen go black and nothing else happens even if you wait 15 or so minutes? 

    Jack E/NJ
  • ShaghinShaghin Member Posts: 14

    Tinkerer

    I tried to update after i face the problem, i also tried to install older driver but nothing works.

    Yes, the screen goes black. I tried leaving it for an hour or so. I tried to force shut down by pressing the power button. When i turn back on, the acer logo pops up and the windows 10 loading animation comes up. After that, the screen is black but i can hear the windows statup sound.

  • JackEJackE ACE Posts: 21,184 Trailblazer

    >>>When i turn back on, the acer logo pops up and the windows 10 loading animation comes up. >>>

    >>>I go to recovery i disable the driver,>>>

     

    Your hardware seems to be OK. What was the factory-installed Windows version? And how did you do the recovery to disable driver the if the screen was black? ALT+F10 boot erecovery? Jack E/NJ

     

    Jack E/NJ
  • ShaghinShaghin Member Posts: 14

    Tinkerer

    Yes exactly, my hardware seems okay. I am using window 10 pro version (fresh installed). i boot to recovery by booting from my usb with windows 10.
    I press on repair and it takes me to the recovery options.

    In the recovery options, i got something call recovery tools (not sure about the name of it).

    In there i go to services>>driver>>igfx right click on it, properties and hit on disable.

    Then i get to boot in to windows like normal, except the brightness is full.

     

    OR

     

    I enter to safe mode and disable the intel driver and restart.
    Same thing happens, the screen is at full brightness.

     

    The moment i try to enable the intel driver within windows, the screen goes black.

    My intel and also nvdia graphic drivers are up to date.

     

  • JackEJackE ACE Posts: 21,184 Trailblazer

    What was the factory-installed Windows version?  Jack E/NJ

    Jack E/NJ
  • ShaghinShaghin Member Posts: 14

    Tinkerer

    Windows 8 home single language.

  • JackEJackE ACE Posts: 21,184 Trailblazer

    >>>Windows 8 home >>>

     

    Did Win10 reject trying to install the Win8 drivers? Jack E/NJ 

    Jack E/NJ
  • ShaghinShaghin Member Posts: 14

    Tinkerer

    No, it does not reject but the same problem occurs when i install the driver. The screen just goes black. Smiley Sad

  • JackEJackE ACE Posts: 21,184 Trailblazer

    What about the Win8.1 driver? Jack E/NJ

    Jack E/NJ
  • ShaghinShaghin Member Posts: 14

    Tinkerer

    I have tried that too, the only thing happens is that, the screen goes black and i hear the device removal sound.

    I tried reformating, and the same problem occurs again when windows update start to install the intel family driver.

  • JackEJackE ACE Posts: 21,184 Trailblazer

    Two questions. (1) Did the Intel Graphics card always work properly with Win8?  (2)Did  it ***ever*** work properly with Win10? Jack E/NJ 

    Jack E/NJ
  • ShaghinShaghin Member Posts: 14

    Tinkerer

    When i was using windows 8, there was no problem.

    I used windows 10 for few months and suddenly the problem started.

  • JackEJackE ACE Posts: 21,184 Trailblazer

    OK. I'm gonna guess it's due to a major Win10 update. Probably creators. Did you first happen to notice this graphics issue about a month or so ago? If yes, search Control Panel for the earliest restore point you can find that WinUpdate should have automatically made. Unfortunately, Win10 restore points don't go very far back. Jack E/NJ 

    Jack E/NJ
  • ShaghinShaghin Member Posts: 14

    Tinkerer

    Yes maybe that's the case. For now, the driver suddenly works, i have no idea why. So am not going to shut down my laptop. I just use it and sleep instead of shut down. Thank you. Smiley Happy

  • JackEJackE ACE Posts: 21,184 Trailblazer

    Great! It may be due to a recent WinUpdate that corrected that particular issue. Or maybe not. Hope it's a permanent fix for you because you'll be shutting it off eventually. 8^) Jack E/NJ 

    Jack E/NJ
  • ShaghinShaghin Member Posts: 14

    Tinkerer

    I got the solution, i changed the advance power option settings.

    Under intel graphic settings, Intel graphic power plan.

    I changed for both on battery and plugged in to maximum performance. It works fine now.

    Capture.PNG

     

     

     

     

     

  • JackEJackE ACE Posts: 21,184 Trailblazer

    Great! Good for you! Glad you solved the issue. Thanks for letting us know. Jack E/NJ

    Jack E/NJ
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