I purchased the device from Acer shop

alzahrani
alzahrani Member Posts: 1 New User
edited March 2023 in 2015 Archives

Hello my friends
I purchased the device from Acer shop
I did not have account
I've chosen the purchase as a guest
I have order number
But I could not trace my shipment
What can I do ?

Comments

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Hi alzahrani,

     

    I would give the store a call, they have a number at the top of the page. They also have chat and a web forum submission as well. If you still have trouble, send me your order number and contact information and I'll ask the team to take a look.

     

    https://store.acer.com/en-us/?utm_source=store.acer.com&utm_medium=referral&utm_campaign=GlobalSelectorPage&utm_content=US

     

    Thanks,
    Cory

  • NATM
    NATM Member Posts: 1 New User

    I'm having the same issue.  I ordered a device as a guest, but never received an emailed order confirmation, although my credit card company says the order went through.  I would like to track my shipment, but have no means of doing so.  I can't get through to Acer's Customer Service without a serial number.

     

    What can I do to confirm the order and track the shipment?

  • Jose-Acer
    Jose-Acer Administrator Posts: 1,355 Community Administrator

    Hello @NATM,

     

    I would give the store a call, their contact number is at the top of the page.  They also have chat available. 

     

    https://store.acer.com/en-us/

     

    Thanks,

    José

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