aspire switch 10 / WINDOWS REINSTALL / mouse(pad) stops working

frankebizz
frankebizz Member Posts: 3 New User
edited March 2023 in 2017 Archives

After experiencing startup problems I asked for help from a ITstudent helpservice. The guy reinstalled windows from a usb-stick.

After reinstalling windows 8 (did he reinstall the right version, I worry??) my laptop starts up, even automatically connect to the internet, but after using the mousepad for a short time everything get stuck. Again and again.

 

I recall he made some changes in the BIOS before reinstalling from a usb stick (16GB, he worried about the size).

 

My situation: the guy is gone, I lost 100 bucks and my laptop does'nt work anymore. His conclusion, after a complaint, it's a hardware problem.... 

 

I (for now) disagree, mouse and mousepad worked fine before....

 

Could anyone give me some directions how to solve this problem (myself?)?

Thanks in advance!

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    which Switch model is it?

    model number please.

    I'm not an Acer employee.
  • frankebizz
    frankebizz Member Posts: 3 New User

    NTL47EH005**********

     

    [edited for privacy-please do not post personal or unique information such as but not limited to full names, email addresses, phone numbers, full serial numbers, etc.]

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    please edit your SNID for privacy.

    SW5-011

     

    can you please report BIOS version?

    windows logo key + r 

    type

    msinfo32

    report BIOS DATE/Version

     

    about BIOS changes from your IT firend, you can revert to default but first report your BIOS version

    I'm not an Acer employee.